Cyril P. Email & Phone Number

Troy, Michigan, United States

Develop, lead and manage the engineering team.Hold direct reports accountable. Make determinations for staff and training needs. Work with direct reports, internal teams and clients to developer and complete project goals.Provide feedback and guidance to team members to help improve their skills and performance.Identify and resolve any issues or problems that may arise during client engagements.Maintain up-to-date knowledge of the Atlassian products and best… Show more Develop, lead and manage the engineering team.Hold direct reports accountable. Make determinations for staff and training needs. Work with direct reports, internal teams and clients to developer and complete project goals.Provide feedback and guidance to team members to help improve their skills and performance.Identify and resolve any issues or problems that may arise during client engagements.Maintain up-to-date knowledge of the Atlassian products and best practices.Create, manage and support all administrative functions associated with the Atlassian product suite.Be the point of escalation for Engineering Team. Assist with removing roadblocks during client engagements. Hold weekly meetings with Engineers to improve internal processes. Assist the business with which resources are available for a given project.Work with the leadership to improve my personal leadership goalsOversee all projects involving migrations and upgrades.Work with clients to clean up users and streamline permissions. Assisted with troubleshooting on-prem instances that run Atlassian Applications.Write up documentation of all the changes that were made during engagement and provide it to the client.Run technical discussions with clients and provide tasks that need to be accomplished to keep the project moving. Show less

Troy, Michigan, United States

Be the point of escalation for Engineering Team. Assist with removing roadblocks during client engagements. Hold weekly meetings with Engineers to improve internal processes. Work with Engineers individually to improve their skill set and grow the team.Work with the business to get the proper training or tools needed to improve the team.Assist with prioritizing project work with the EngineersAssist the business with which resources are available for a given… Show more Be the point of escalation for Engineering Team. Assist with removing roadblocks during client engagements. Hold weekly meetings with Engineers to improve internal processes. Work with Engineers individually to improve their skill set and grow the team.Work with the business to get the proper training or tools needed to improve the team.Assist with prioritizing project work with the EngineersAssist the business with which resources are available for a given project.Work with the leadership to improve my personal leadership goalsContinuously keeping up with Atlassian updates and providing those updates to E7.Assist Sales with estimating potential client engagements. Work with clients to gather requirements and Administer/Build various Atlassian Products. Oversee all projects involving migrations and upgrades.Work with clients to clean up users and streamline permissions. Assisted with troubleshooting on-prem instances that run Atlassian Applications.Write up documentation of all the changes that were made during engagement and provide it to the client.Run technical discussions with clients and provide tasks that need to be accomplished to keep the project moving.Help create standards for all the internal and external work.Provide training for new functionality for client and internal users. Show less

Atlassian SME for the organization.Involved with all client engagements.Work with clients to gather requirements and Administer.Build various functions within their Atlassian Products. Create plan to migrate Atlassian products from Server to Server, Server to Cloud, Cloud to Server and Cloud to Cloud.Assist with cleaning up on-prem Atlassian applications including automating tasks.Streamline processes for clients and internally.Meet SLA for support… Show more Atlassian SME for the organization.Involved with all client engagements.Work with clients to gather requirements and Administer.Build various functions within their Atlassian Products. Create plan to migrate Atlassian products from Server to Server, Server to Cloud, Cloud to Server and Cloud to Cloud.Assist with cleaning up on-prem Atlassian applications including automating tasks.Streamline processes for clients and internally.Meet SLA for support tickets.Create/update workflows and approvals when needed. Create Dashboards and provide reporting to stakeholders.Configure JSM projects to handle customer requests.Assisted with troubleshooting the server instances that run Atlassian Applications.Write up documentation for all the changes that were made during engagement and provide it to the client.Help create standards for all the internal and external work. Assist with maintaining and upgrading Jira, Confluence and BitbucketCreated process to test add-ons in a lower environment before deploying to production. Show less

Troy, Mi

➢ Coordinating allocation of Quality Assurance resources across teams and applications➢ Participating in all planning poker, sprint planning, stand-up, and retrospective meetings➢ Identifying bugs and documenting them using the Gherkin/Cucumber Behavior Driven Development format.➢ Meet deadlines and report to management with any issues➢ Give estimates to PM’s for upcoming projects➢ Verify projects assigned to QA do not conflict with deadlines➢ Performing final… Show more ➢ Coordinating allocation of Quality Assurance resources across teams and applications➢ Participating in all planning poker, sprint planning, stand-up, and retrospective meetings➢ Identifying bugs and documenting them using the Gherkin/Cucumber Behavior Driven Development format.➢ Meet deadlines and report to management with any issues➢ Give estimates to PM’s for upcoming projects➢ Verify projects assigned to QA do not conflict with deadlines➢ Performing final sign-off of all builds before they are allowed to be deployed to Production➢ Worked in an Agile environment➢ Experience using Jira for ticketing and reporting➢ Manage inventory for QA mobile device list➢ Testing integration with Moki Software Management Storefront Mobile Application➢ Verify devices are being registered successfully and applications can be pushed remotely through Moki Software Management➢ Train employee’s within the company on how to troubleshoot devices registered with Moki Software Management➢ Handle any Moki Software issues from the call center or upper management that have been escalated➢ Setup and maintain Calabash Automation for Android mobile apps➢ Handle any escalated issues when management is unavailable Show less

Troy, Mi

Answered first line technical support telephone calls providing professional and courteous demeanor with proper phone etiquette.Provided troubleshooting of all credit card machines. Escalated incidents or tickets if necessary to the appropriate rep. Researched and resolved escalated calls per management. Document tickets for every conversation and completed at the end of the call.Assisted programmer with testing. Assisted with answering questions and creating files for… Show more Answered first line technical support telephone calls providing professional and courteous demeanor with proper phone etiquette.Provided troubleshooting of all credit card machines. Escalated incidents or tickets if necessary to the appropriate rep. Researched and resolved escalated calls per management. Document tickets for every conversation and completed at the end of the call.Assisted programmer with testing. Assisted with answering questions and creating files for other rep's while on calls. Consistently taking 35+ calls per day. Assist new employee's in training and issues on calls.Assisted supervisors with escalated calls. Show less

Northville, Mi

Answered first line technical support telephone calls providing professional and courteous demeanor with proper phone etiquette Provided troubleshooting of all Windows XP & Windows 7 issuesEscalated incidents or tickets if necessary to the appropriate rep Document tickets for every conversation and completed at the end of the callAssisted senior reps and management with escalations Travel to Clients office to troubleshoot computer and server problemsTravel to New… Show more Answered first line technical support telephone calls providing professional and courteous demeanor with proper phone etiquette Provided troubleshooting of all Windows XP & Windows 7 issuesEscalated incidents or tickets if necessary to the appropriate rep Document tickets for every conversation and completed at the end of the callAssisted senior reps and management with escalations Travel to Clients office to troubleshoot computer and server problemsTravel to New Clients and setup server and workstations for usersRotated on call after hours troubleshooting one week per monthAdded and disabled users from Active DirectoryVerify successful backups for client servers and computers Show less

Troy, Mi

Answered first line technical support telephone calls providing professional and courteous demeanor with proper phone etiquette Provided troubleshooting of all credit card machinesEscalated incidents or tickets if necessary to the appropriate rep Researched and resolved escalated calls per managementDocument tickets for every conversation and completed at the end of the callAssisted programmer with testing Assisted with answering questions and creating files for other… Show more Answered first line technical support telephone calls providing professional and courteous demeanor with proper phone etiquette Provided troubleshooting of all credit card machinesEscalated incidents or tickets if necessary to the appropriate rep Researched and resolved escalated calls per managementDocument tickets for every conversation and completed at the end of the callAssisted programmer with testing Assisted with answering questions and creating files for other rep's while on callsConsistently taking 35+ calls per dayAssist new employee's in training and issues on callsAssisted supervisors with escalations calls Show less

Auburn Hills, Mi

Provided additional shift coverage for employeesAnswered first line technical support telephone calls providing professional and courteous demeanor with proper phone etiquette Provided troubleshooting of all RGIS inventory equipment Escalated incidents or tickets if necessary to the appropriate groupResearched and resolved inventory questions and issues Tracked and documented customer inventory information Conducted testing of RGIS hardware and software Conveyed… Show more Provided additional shift coverage for employeesAnswered first line technical support telephone calls providing professional and courteous demeanor with proper phone etiquette Provided troubleshooting of all RGIS inventory equipment Escalated incidents or tickets if necessary to the appropriate groupResearched and resolved inventory questions and issues Tracked and documented customer inventory information Conducted testing of RGIS hardware and software Conveyed detailed or important instructions or ideas to field staff Troubleshot outlook basic issues Show less

Install Microsoft Server 2003 Installed Server 2003Configured DHCP, DNS, Active Directory and RIS. Performed unattended install of Windows XP Pro on client machine.Lab Project 2: RRAS Routing & Remote Access Build. Installed and configured RRAS as a LAN Router on 1 of 11 machines. Configured static routes to support a fully routed environment of 10 custom networks. Tested connectivity and troubleshoot routing using Ping and Tracert commands. Assisted… Show more Install Microsoft Server 2003 Installed Server 2003Configured DHCP, DNS, Active Directory and RIS. Performed unattended install of Windows XP Pro on client machine.Lab Project 2: RRAS Routing & Remote Access Build. Installed and configured RRAS as a LAN Router on 1 of 11 machines. Configured static routes to support a fully routed environment of 10 custom networks. Tested connectivity and troubleshoot routing using Ping and Tracert commands. Assisted colleagues in determining and troubleshooting their routers.Lab Project 3: ISA Build Lab Install Server 2003 on 2 computers. Computer 1: Installed and configured RRAS as a LAN Router on the domain controller. Configured DNS and DHCP to provide network connectivity. Computer 2: Installed and configured ISA 2004 with the appropriate firewall rules to control internal employee access to the internet based on user and group IDs, including creating appropriate active directory groups and infrastructure. Deployed firewall client via Group Policy to provide client side connectivity. Lab Project 4: Design & Build Lab Design a multi-domain forest for a company of 5000 employees at 5 sites. Built RRAS routers to provide inter-site connectivityDeployed ISA 2004 to provide security. Designed custom TCP/IP solutions for network design. Designed and implement active directory along with all relevant group policy rules. Configured site to site replication per client's requests. Show less

Mcsa, It

Activities and Societies: MCP and MCSA 2003 Certified

Computer Science