Alton Yu Email & Phone Number

Sunnyvale, California, US

San Francisco, California, US

• Pre-sales Customer/Prospect relationship managemento Build demo environments for Storage Solutions Architects to showcase to partners and prospects.o Delivered technical product presentations/demoso Served as the.
• Post-sales Customer Engagements o Implemented SteelFusion at customer sites. End-to-end deployment of SteelFusion from provisioning storage at the array to deploying services at the branch.o Wrote automated deployment.
• Product Interoperability – tested 3rd party, unsupported hardware and software interoperability with SteelFusion and reported findings to Product Management / Engineering. This led to support for additional arrays, use.
• Technical Collateral – wrote solution briefs, run books, best practices, and how-to documents for SteelFusion.
• Events – Represented Riverbed at tradeshows – provided demos at the booth and delivered presentations.

Austin, Texas, US

• Manage Technical Relationship with key OEM accounts (including VMware account) - Deliver product training to VMware field - Aligned support initiatives and escalations - Created vCenter Server Heartbeat VMworld Lab for.
• Established Neverfail featured presence on the VMware Solution Exchange
• Provide Technical enablement for Neverfail engineering with regard to partner products
• Provide Marketing collateral for OEM partners
• Provide Competitive materials to OEM partners
• Wrote Competitive product analysis with Product Management for Sales teams

Palo Alto, CA, US

• Manage technical relationships and alignment with strategic ISV alliances. Secure support for strategic virtual machine related initiatives from partners. Work with partners and making sure that our roadmaps are.
• Increased virtualization footprint inside of multiple accounts by driving partners to build virtual serial portconcentrator. The API and resulting product allowed for the virtualization of 100s of Solaris and Linux.
• At the technical level, created and successfully drove several partners to qualify for VMware Ready program forManagement and Data Protection solutions resulting in partners’ build of high quality, differentiated.
• Filled vCloud Director backup solution gap by providing partners the business case to integrate and enableengineering teams by providing API boot camp session.
• Enabled AV partners to adopt vShield Endpoint API to build a VMware AV integration for OEM of Endpointproduct and drive vShield sales.
• Speaking sessions: Automating Cloud, PowerCLI, Secure Multi-tenancy

Palo Alto, CA, US

Provide support for VMware’s flagship ESX Server 2.x-3.0.1, VirtualCenter 1.x-2.x, P2V (physical to virtual) product, and capacity planner to Auth Service Partners and Business Critical Support customers. Guide TSEs in resolution of difficult cases. Lead conference calls with customers to resolve issues. Write knowledge base articles to document issues.

Palo Alto, CA, US

Network Enterprise Applications Team (SunONE) - Analyzed and provided solutions for level 2 calls from external customers and partners including VARs and consultants. Calls often were high-pressure and mission critical. Along with the calls came the management of technical escalations. 2 years of the service included support for sendmail and DNS for which.

US