Anthony Lugo Email & Phone Number

New York, New York, United States

Obtained a vast amount of experience working with salesforce cloud computing service as well as other cloud based applications such as iCloud, and Microsoft one drive.Enhanced remote skills while working with a team based around the country, applying proper time management skills to maximize my teams work flow increasing productivity. Improved team management proficiency, creating user groups and roles suited for each member as well as proper access to software and hardware needed to complete task.

Greater New York City Area

Installed and configured routers and networks in client spaces, applying correct security measures to ensure quality service.Consult and build custom PC's based on client needs, including gaming systems and video editing systems. Installing proper OS's and deploy necessary software. Upgrade and repair client systems, including graphic card installation, RAM replacement, and CPU installation. Creating backups in preparation for data migration to insure the safety of client files.Troubleshoot windows 7 - 10 devices, MacOS, Linux. scanning systems for malicious content and educating end-users to prevent reoccurring issues

New York, New York, United States

Assist patients with a multitude of problems, applying my customer service experience to ensure a satisfying customer experience. Remote troubleshooting via Cisco phone, applying my troubleshooting skills combined with my ability to simplify technical issues to a user understanding allows for a quick and effective troubleshooting experience. Improved on my ability to document and manage tickets using Service-now ticketing system, ensure clear, accurate and concise information for the other teams Applying my knowledge of current technology to provide service for all end users including, MacOS, Windows, Android, and IOS users.

New York, United States

Improved soft skills and technical skills while assisting in remote deployment for new hires and interns. Assisting with laptop and mobile deployment. Refine teamwork and team-building skills while sitting in and participating in weekly End-User Service meetings. Gained a more refined understanding of the troubleshooting process and priority setting. Expand troubleshooting knowledge involving Windows 10 systems running Microsoft suite.Improved skills based around Apple's Mac OS and IOS systems.

New York New York

Deepened administrative and organizational skills by managing invoices, ensuring time card accuracy and maintenance of ID locations that resulted in met administrative objectives and expedited workflow.Developed customer service skills while engaging with clients which in turn ameliorated clients' reviews and feedback.Enhanced problems solving capability by deconstructing an older Excel spreadsheet and implementing coding to optimize employee productivity resulting in higher efficiency rates as well as client satisfaction.

New York New York

Acquired leadership skills while providing guidance for new and old employees, maintaining high morale and efficiency.Developed IT skills by troubleshooting POS's during downtime as well as rewiring the store and troubleshooting printers. Obtained organizational skills by curating events based on projected sales numbers and customers' interest, resulting in minimal risk to income and improvement in customer relations.

A+ Certification, A+, Net +

Visual Arts