Alvin Sin Email & Phone Number

Melbourne, Victoria, Australia

Bendigo and Adelaide Bank - Financial Crimes and Risk Initiatives Program Coordinator (Current Role) Key responsibility:- Program Finance Analysis and Management - Project Management- Project Process Improvement - Risk, Issue, and Change Analysis- Project Documentation ManagementESS Super - Program Coordinator (Complete)Completed my first consulting engagement with ESS Super as a program coordinator for the company's largest business transformation project. The project is delivered to improve the company's operating efficiency by upgrading to a brand new system, changing organisation structure, and operating model. Key responsibility: - Project Management- Project Process Improvement - Risk, Issue, and Change Analysis- Project Documentation Management

Melbourne, Victoria, Australia

As part of the graduate program, I am working in the Group Transformation team, a team that works across the whole of Coles Group to transform the organisation in line with the Group's Strategy. This includes project management capability, group-wide innovation, group-wide project benefit realisation, and complex cross-functional project delivery.Key Responsibilities: - Redesign templates in the project management framework to simplify and streamline in response to team member feedback. - Took ownership of the innovators’ fund and facilitate panel meetings with General Managers. - Lead data/project analysis and project coordination on a major confidential transformational project. - Facilitate complex workshop and took ownership of managing critical project documentation. - Group-wide reporting of project benefits for the Smarter Selling Program. Key Achievements:- Planned and delivered a sustainability focus month for the innovators’ fund program.

Melbourne, Victoria, Australia

As part of the graduate program, I worked in the Liquor Transformation team, a team that works on major transformational projects across the whole of Coles Liquor. This includes store development, technology transformation, and operational transformation. Key Responsibilities: - Scheduled design and build of store refurbishment.- Improve store design execution and development through facilitating cross-functional groups to brainstorm the ideal store design and development for each store. - Reviewed and updated proposed floor and external plans for council approval.- Lead project benefits analysis, benefits realisation, and project budget control. - Managed multiple projects concerning the First Choice Liquor Market Program from end to end.Key Achievements:- End-to-end successful delivery of a $120k project. The project was delivered on time and within budget with positive feedback from all stakeholders despite the challenges of COVID restrictions.

Melbourne, Victoria, Australia

As part of the graduate program, I worked in the Liquor Online team, a team that works on the eCommerce side of Coles Liquor. This includes online sales, marketing, operations, product sourcing, website function, and optimisation. Key Responsibilities:- Online operating model analysis.- Managed online fulfilment team to ensure online orders are delivered to customers within an appropriate time frame.- Acted as an essential point of contact for online fulfilment and customer service teams on all business changes, initiatives, issues, and queries.Key Achievements: - Optimised online fulfilment operations by identifying the issues and inefficiency of the operating model and rolled out business initiatives that refined online fulfilment and online customer service processes to improve productivity.- Rolled out a new operating model resulting in the reduction of over 50% of online fulfilment issues year on year.- Assisted in the urgent uplifting of online fulfilment operation capacity and efficiency during the COVID-19 lockdown period. (Online sales increased by 70% during the COVID-19 lockdown)- Led 5 online pre-order campaign fulfilment, coming up with fulfilment and remediation processes to ensure fulfilment.

Melbourne, Australia

Joined the business as 1/88 graduate in the Coles Graduate Program as a Digital graduate. Key Responsibilities:- Planned for new website functionality rollout.- Website functionality tests, regression tests, quality assurance and initiation.- Online traffic analysis, website’s search engine optimisation and Chinese social media marketing.Key Achievements: - Improved and optimised website functionality and rolled out multiple new functions on the website.- Website functionality tests, quality assurance, and initiation, which results in a 20% reduction in online IT support incidents.- Improved website search relevancy on Google.- Created tailored online marketing content on multiple Chinese marketing media. (Weibo, WeChat & OurSteps.com.au)

Melbourne, Australia

- Executing sales and cash accounts discrepancy audits for all retail stores under Bariano Group within Australia. Liaise with accounts manager and sales manager for any account discrepancies. - Assisted on expenses journal entries, accounts payable and receivable duties, and bank reconciliation for both companies’ local and international accounts using XERO.- Assisted with the company’s cost and profit restructuring. - Assisted with the company’s China market development, strategic planning, and execution.

Coursea Scholarship - China Strategy, International Business/Trade/Commerce

Coursea Scholarship provided by Coles Group

Prince2, Project Management

- Understand the relationships between the roles, management products, principles, themes, techniques, and processes. - Be able to apply.

Master'S Degree, Professional Accounting, 5.083/7

Activities and Societies: AUMSA (Adelaide University Malaysian Students Association), ABSS (Adelaide Business Student Society). Coursework.

Bachelor'S Degree, International Business And Corporate Finance Minor, 4.688/7

Activities and Societies: AUMSA (Adelaide University Malaysian Students Association), ABSS (Adelaide Business Student Society) Coursework.

Diploma In Business, Business/Commerce, General, 2.67/4

Activities and Societies: Taylor's Business School Society Graduate with merit in Business. Participated in entrepreneurial competition..