Alan Young Email & Phone Number

Lansdale, Pennsylvania, United States

Dynamic 3D Navigation for More Accurate Implant Surgery

Western United States

Greater Sacramento

Install and maintain medical grade lasers in the Western United states. Clients include urology surgical departments for regional hospitals, dermatology practices and aesthetic medical spas.

California And Southwest United States

Deliver exemplary standards of proactive customer centric support to independent and major accounts, and perform complex technical duties pertaining to KaVoKerr imaging products, expertly resolving escalated product issues. Contribute to product development of x-ray systems, specifically in the areas of patient data protection and enterprise implementations. Provide technical training to distributor partners in installation and training of the dental x-ray systems. Work closely with dealer… Show more Deliver exemplary standards of proactive customer centric support to independent and major accounts, and perform complex technical duties pertaining to KaVoKerr imaging products, expertly resolving escalated product issues. Contribute to product development of x-ray systems, specifically in the areas of patient data protection and enterprise implementations. Provide technical training to distributor partners in installation and training of the dental x-ray systems. Work closely with dealer partners to provide services and installs across North America.Key National Account Management➥ Delivered exemplary proactive support and customer service and applied astute problem-solving skills to resolve critical issues with equipment.➥ Consistently acknowledged by senior leadership as top performing problem solver and recipient of the Customer Service Award i-CAT/KavoKerrProject Management➥ Implemented effective project management strategies and plans to steer implementations, coordinating efforts to minimize impact on daily operations, optimize efficiency and ensure on time delivery within budget.➥ Delivered advanced imaging technology in nationally known hospitals including John Hopkins, Mayo Clinic, M.D Anderson, U.S. Military and Veteran Affairs. ➥ Supported multiple departments including acting as the local resource for KavoKerr and i-CAT teams to improve on technology and provide product development insights for future iteration of the 3D x-ray machine.Product Training➥ Collaborated on the training of end users on technology utilization and operation, and competently addressed issues and concerns.➥ Reviewed, followed up, and assessed training quality and effectiveness in relation to clients’ needs and identified gaps and training improvement opportunities. Show less

➥ Effectively combined sales, customer relationship management, and technical acumen to design and support custom technology solution for medium and small size healthcare companies.➥ Managed the planning and implementation of new network installations, and system upgrades, along with troubleshooting and resolving issues.➥ Applied effective project management strategies and methodologies to steer system implementation from initial consultation through to launch, ensuring… Show more ➥ Effectively combined sales, customer relationship management, and technical acumen to design and support custom technology solution for medium and small size healthcare companies.➥ Managed the planning and implementation of new network installations, and system upgrades, along with troubleshooting and resolving issues.➥ Applied effective project management strategies and methodologies to steer system implementation from initial consultation through to launch, ensuring schedules and budgets were adhered to.➥ Delivered technical leadership for desktop support, LAN/WAN/VPN network, back-up systems and security devices, together with performing preventative maintenance to identify and avert potential problems.➥ Successfully maintained 99.99% uptime of multiple server environments.➥ Captured a 33% increase in client base in 2006 by fostering strategic partnerships with providers to open new revenue opportunities. Show less

➥ Proposed, sold and serviced computer hardware for dentists, orthodontists and oral surgeons, and successfully built new territory with 100+ dedicated clients.➥ Supported small companies through the provision of technical leadership, designing new technology networks and troubleshooting solutions for network systems, desktops, back-up systems and security.➥ Simultaneously project managed multiple installations from initial consultation, and requirements analysis to go live… Show more ➥ Proposed, sold and serviced computer hardware for dentists, orthodontists and oral surgeons, and successfully built new territory with 100+ dedicated clients.➥ Supported small companies through the provision of technical leadership, designing new technology networks and troubleshooting solutions for network systems, desktops, back-up systems and security.➥ Simultaneously project managed multiple installations from initial consultation, and requirements analysis to go live, consistently delivering projects within agreed timeframe and budgets. Show less

Master Of Public Administration (Mpa), Organizational Development

Organizational Development and Design

B.S., Physical Science

GeoSciences