Alyssa Phillips is a IT Project Administrator at PNC. Colleagues describe them as "I am pleased to write a LinkedIn recommendation for Alyssa Phillips, an exceptional IT Project Manager who has consistently demonstrated exemplary leadership and project management skills during our collaboration. Alyssa possesses a keen understanding of the intricacies of IT projects, from initiation to completion. Her ability to create and execute comprehensive project plans, coupled with a deep technical knowledge, was instrumental in the success of our projects. She excels in translating complex technical requirements into clear, actionable tasks, ensuring efficient project workflows. Throughout our time working together, Alyssa consistently exhibited strong communication skills. She is adept at fostering collaboration among cross-functional teams, ensuring that everyone is aligned with project objectives. Her proactive approach to addressing challenges and mitigating risks has been crucial in maintaining project timelines and delivering high-quality results. Alyssa's leadership style is characterized by a perfect balance of approachability and authority. Team members respect and admire her ability to motivate and guide, creating a positive and productive work environment. Her dedication to fostering professional growth among team members is evident in the successful outcomes achieved by the team. In addition to their technical expertise and leadership skills, Alyssa is a solution-oriented professional. She consistently approaches challenges with a positive mindset, seeking innovative solutions and demonstrating a commitment to continuous improvement. I highly recommend Alyssa to any organization seeking a results-driven IT Project Manager. Her combination of technical proficiency, leadership acumen, and dedication to excellence make her an invaluable asset to any project team. Feel free to reach out to me if you have any further questions or require additional details."
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It Project AdministratorPncPittsburgh, Pa, Us -
Information Technology Project ManagerAllegheny County Nov 2022 - PresentPittsburgh, Pennsylvania, United States-Orchestrated the redesign of the county website. Launched December 2023. Reduced bloat from 2,600 to 1,300 pages, introduced an easily-grasped CMS, implemented modern design, and revamped navigation. This critical platform serves 1.25 million residents-Overseeing the Utility Management Software project, automating utility payment tracking, enhancing reporting, and developing integration with OnBase and AP systems-Currently driving the implementation of a new Ticketing System (ITSM) replacement with advanced reporting, streamlined workflows, API integration, enhanced security, and improved permissions management-Currently leading four primary concurrent year-long projects for Marketing, Facilities, Allegheny County Jail, and Department of Information Technology. -
It Project ManagerAnswergroup.Net, Inc. Jun 2022 - Nov 2022Pittsburgh, Pennsylvania, United States-Primarily handled project consulting, directed team meetings, managed ticket queue, and delegated projects-Revised internal processes, leading in automation and implementing proper checks and balances for audit systems-Redefined client-facing material by creating new retainer contracts, marketing material, and cybersecurity policies -
Information Technology Project LeadZyrka | Managed It Services For Private Equity And Family Offices Oct 2020 - Mar 2022Dallas, Texas, United States-Handled migrations, automation scripting, client onboarding, project consulting, board meetings-Designed project plans, created Statement of Works, provided hourly technical consulting for innovative ideas-Adhered to ticket SLAs, redesigned internal processes, solutions for O365 and on-prem servers for retainer clients-Additionally elected Team Lead to solely manage ~20 retainer clients, and directed/dispatched site visit techs-Participated in on-call rotation to provide 24/7 technical support for critical systems and emergenciesAutomation Excellence:-Developed onboarding/offboarding automation using Microsoft Flow and PowerShell Runbooks, reducing a 3-hour task to a 5-minute process-Ensured easy replication for diverse client environments, with customization for on-prem, cloud, and MDM solutions-Markedly improved the HR and IT processes for a company with a $22B annual trading volume and $4.4B in capital, saving 40 hours weekly—equivalent to a full-time salary -
Technical Support Specialist And Technical LeadWm Feb 2020 - Oct 2020Phoenix, Arizona, United States• Provided technical support and guidance to end-users and team members regarding hardware, software, and network-related issues • Developed and maintained technical documentation, including user guides and troubleshooting procedures• Conducted training sessions for team members on new technologies and best practices• Managed a high volume of incoming calls during the beginning of the 2020 pandemic• Due to unprecedented times in 2020, working from WM’s HQ in Phoenix (Hosts Waste Management Open - WMO) required me to drastically adjust the expectations for supporting internal team members across the country for the very first WFH rollout. This was not initially my hired position. -
MechanicBowlero Corporation Jan 2018 - Jan 2020Phoenix, Arizona, United States• Performed urgent repairs and preventative maintenance on 48 machines routinely• Tested equipment and adjusted machines of ~3,000 parts• Studied maintenance manuals and schematics, earning a promotion from Junior Mechanic to Mechanic I• Responsible for the venue’s HVAC, plumbing, arcade, and electrical systems when Operations Manager was unavailable/delegated• This position was important for my career path because it demonstrates my ability to effectively problem solve, plan extensive and efficient routines and downtimes/upgrades, and furthered my interest in pursuing robotics (future college major) -
Support SpecialistCox Communications Jul 2017 - Jan 2018Phoenix, Arizona, United States• Leading Sales Representative in cold-approaches/upselling• Given the opportunity to solely manage my own kiosk within the first month • Processed orders and provided excellent customer service to generate loyal clientele• TRANSFERRED to Support Specialist title per my request, different department. My boss had told me I successfully negotiated it as a promotion, but my rate did not increase with my job duties, so I left after 2-3 months of providing technical support in my new role. -
Computer TechnicianIt Work Study Oct 2016 - Feb 2017Wisconsin Dells, Wisconsin, United States• Successfully installed rack-mounted servers• Efficiently staged and reassembled hardware for 300+ desktop computers• Work Study provided dedicated training of skills and insight on in-shop experience • This was a work-study opportunity provided through a grant-funded program
Frequently Asked Questions about Alyssa Phillips
What company does Alyssa Phillips work for?
Alyssa Phillips works for Pnc
What is Alyssa Phillips's role at the current company?
Alyssa Phillips's current role is IT Project Administrator.
Who are Alyssa Phillips's colleagues?
Alyssa Phillips's colleagues are Pam Applegarth, Howard Brown, Charles Ferrick, Louis Lamah, Lindsay Schettler, Emily Gossett, Samuel Forman.
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Alyssa Phillips
Professional Speaker, Forthcoming Author, 2X Bone Marrow Transplant Transcender & Chiefmiracleofficer@AlyssaphillipsincAtlanta, Ga -
Alyssa Phillips
Media Relations Intern ║Graduate Student Research Assistant║ Private Writing Tutor║Journalist║ Nature Lover, Photographer & ArtistSan Francisco Bay Area -
Alyssa Phillips
Buffalo, Ny5hotmail.com, bluefountainmedia.com, gelia.com, mtb.com, mtb.com6 +171647XXXXX
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