Alyssa Pevear Email & Phone Number

• Participates in preparation of month end, quarter end, and year end closing procedures • Performs special backlog projects as needed to increase revenue and decrease backlog• Ability to plan, run and document tasks of new system and new business processes.• Creates Purchase Orders, Goods Receipts and Billing Plan documents within SAP

Portsmouth, New Hampshire

Works in tandem with purchasing team to process product orders for 150+ sales representatives across the Unites States and Canada. • Colaborates with Optiv's sales representatives to process all product sales orders, confirming orders are aligning to Optiv's sourcing guide, vendor pricing is accurate and that customer data is accurate• Tracking and processing fulfillment documents such as vendor bills or emails from vendors. Entering serial numbers and term dates on products sold to ensure timely delivery and customer satisfaction• Maintain vendor relationships with distributors and manufactures to ensure seamless transactions • Follow procedures to issue RMA's for returned products, following up to ensure credits are receives in a timely manner • Works with Optiv's International order processing team to process international product sales orders• Actively working various types of open order reports on a weekly basis to ensure product is shipped timely, revenue recognition is made and backlog is reduced• Committed to constantly exceeding Order Processing and Order Fulfillment SLAs (98% or higher accuracy on fulfillment audits and 95% or higher accuracy on order processing audits week over week )• Played an important role in the data migration of Adaptive Communication, LLC by preparing reports, confirming the accuracy of open items and collaborating with the data migration team • Consistently reviewing my territories open orders and working with vendors and sales to ensure quick turnaround times • Currently focusing on reducing the backlog for the department by reviewing various open order reports, communication reports and working 1:1 with specific vendors to ensure the accuracy of our backlog• Continuing to collaborate with different departments (AP, Sales, Billing) to shadow their processes to increase open communication and understanding of how to work better together

Portsmouth, Nh

• Purchased orders for equipment, licenses, services and installation• Prepared customer invoices• Worked as a part of the Operations Team• Accurately entered data • Maintained open-order status reports • Collaborated with inside sales, outside sales and distributors for seamless transactions • Organized, processed and tracked international shipments• Developed and maintained vendor relationships• Facilitated in the growth, planning and execution of the current paperless system• Assisted in the development of the Internship program. This program became a summer internship program which involved three departments (Sales, Engineering and Operations). The internship program ran for 3 summers and turned into a good feeder program for new hires.• Assisted with the interviewing and hiring process of the department and interns• Managed and trained 2 direct reports• Co-Managed Summer Interns• Committed to meeting personal, department and company goals• Once acquired aggressively worked on reducing backlog to minimize data migration

Newington, Nh

• Ensured that each customer received outstanding service in a friendly environment by providing product knowledge• Developed strong customer rapport• Demonstrated strong selling skills• Assisted in cash transactions • Creatively sold the benefits of the store credit card

Newington, Nh

• Assisted in meeting personal and company goals• Designed and implemented strategies to develop, coach, and motivate associates to ensure a strong selling team• Monitored and managed the sales floor coverage while maintaining a team focuses in the absence of store management• Possessed product knowledge with an elevated selling approach along with fashion styling capabilities• Performed managerial duties such as opening and closing the store

Brighton, Ma

• Provided a safe and nurturing environment to inpatient children aged infant – 18 at a rehabilitation hospital • Lead therapeutic programs, individual, and group support sessions• Designed and implemented individual patient goals and tracked individual outcomes• Collaborated with multi-disciplinary teams and programs throughout the hospital

Ba, Psychology

Photography

High School Diploma, General Studies