Amanda Davis Email & Phone Number

Martinsville, Va, Us

Bassett, Virginia, United States

Expert in Product Information Management (PIM) with comprehensive knowledge of product data.Ensured adherence to processes across the product lifecycle, maintaining data accuracy of over 8000 separate SKUs.Conducted weekly website audits to ensure accurate product presentation and data integrity, optimizing on-site search.Built strong relationships with product/merchandising teams, facilitating effective communication of new products and updates.Collaborated with web merchants to analyze website analytics and coordinates with marketing teams for campaign execution.Validated product/sku lists for promotions and utilizes deep understanding of product features to drive consumer engagement.Additional skills include competitor monitoring, photography review, customer-centric approach, and proficiency in analytics tools.

Bassett, Virginia, United States

Supported product lifecycle workflow by maintaining requirements documents and ensuring departmental adherence to schedules.Organized and manage product information and imagery across digital and print media platforms. Assisted in managing Bassett's product specifications database and collaborate with merchandising team for timely product/web launches. Assisted in new website launch as of August 2023.Served as a product knowledge expert, facilitating communication between merchandising, product development, and marketing teams to ensure accurate and impactful product representation.

Bassett, Virginia

First Supervisor at the launch of Bassett’s in sourced retail customer service program at company headquarters with a team of over 20. As a member of the piloting management team crafted attendance policy, trained new hire classes in various subjects and lead team through pandemic remotely and in office.Experienced in leadership, process implementation, coaching, workforce management, and quality. Directed conflict resolution for escalated cases, utilizing quick thinking and empathy to de-escalate high-tension scenarios.

Bassett, Va

First point of contact for website visitors. Supplied real time support for online customers via chat and phone.Processed online orders and resolved any payment or stock discrepancies with orders submitted.Partnered with the website and marketing team to provide insight on trends and website needs.Kept track of store inventory, claims and receivables.Partnered with customer care, marketing, product development, and others in support roles as needed.

Processed and managed defective, damage, and warranty claims on furniture and products while keeping a steady communication with over 60 retail stores, upper management, accounting, factories, and warehouse teams.Gave feedback for factory, warehouse, product development teams, and other stakeholders for quality assurance.Assisted in training for outsourced customer care teams and continuous support for agents.Acted as supervisor in escalated situations and used conflict resolution to assist customers. Provided feedback on Salesforce experience and customer care program.

Remote

Assist Virginia residents and non-residents in filing taxes, understanding tax filings, and billing.

Martinsville, Virginia

Bachelor Of Science - Bs, Multi/Interdisciplinary Studies

Psychology/Education/Health Sciences

Associate'S Degree, General Studies