My husband, Randy Hahn, literally calls me the "Vice President of Everything". I'm pretty sure all you other Veep wives of small businesses know what he's talking about. We endure, celebrate, and work it all and try not to let it weather our faces, amen?My life is so good - especially when I listen to the Holy Spirit, let God do His thing, and work my role as my husband's right-hand helpmate.At Crown Media Service, I am the voice on the line when you call the office - whether you are a partnering business owner, a radio station partner or . . . just saying hi, which I LOVE. I'm running this thing - and Randy? He's building it. Here are the things in my swim lane:EverythingCrafting Public Service Announcements (PSAs)Creative & Production AdvisorGenerating Broadcast SchedulesCoordinating PSA ProductionBroadcast CoordinationSpecial Program DevelopmentFinancial Administration & SupervisionClient Experience & Engagement LeadBilling & CollectionsTeam Encouragement & Satisfaction Management Handler (that means Randy)

- Create and manage organized administrative and accounts receivable workflows, sales and collection reporting and scheduling.- End-to-end product coordination - Ensure positive customer and vendor experiences with timely follow-through and inquiry fulfillment- Conduct personal sales with above average collection and immediate collection rates- Collect accounts receivable company-wide- Sales representative coaching- Voiceovers for radio broadcast

Key Functions:- Collaborate with leaders to initiate and manage operational functions i.e. contract implementation, process improvements, reimbursement, education materials, data management, and resolution needs- Managed 8 staff members of diverse specializations- Support executive management and partners with process improvements including analytics and process documentation:o Reconciliation Review Process – Brought staff to $7,000/hr productivity rateo Automation of processes – increase systems logic and decrease administrative wasteo Workflows and Decision Diagrams o Policy and Procedure writingo Workforce Managemento Waste Initiativeso Handbook revisions, maintenance and operational lead- Liaison to the State of Michigan.- Support executive staff with operational and product knowledge and staffing requirements- Special project narrative work including member health newsletters - Winning narrative – Pinnacle Award

I. Project Manager – CountyCare1. Generate client-specific design and launch of a Web-based Portal providing near-real-time notification of the patient activity of over 165,000 CountyCare member lives to their respective CountyCare providers.2. Design and launch agreed upon analytics tools for CountyCare administrative staff to manage member care, define financial strategies and discover key unknown co-morbidities and health risks of their population.3. Maintained productive relationships with CountyCare third-party vendors to meet contract requirements and overcome critical dependencies within agreed upon timelines.4. Led and managed deliverables of meetings with CountyCare administration, Technical Implementation Meetings, User Acceptance Testing sessions and internal meetings with MHN partners.5. Oriented and trained clinical staff to utilize the Portal.6. Managed revenue between MHN and CountyCare administration and MHN and its contracted partners per deliverables and Contract phases. 7. Managed timely contract compliance deliverables per milestone deadlines, reporting and administrative requirements, and external critical dependencies.II. Project Manager – Pioneer Care Coordination Pilot with Illinois Department of Healthcare & Family Services (DHFS)1. Collaborated with MHN staff and Portal architects to strategically plan, develop, test and implement a Portal usability refinement initiative communicating the patient activities of 155,000 State Medicaid lives. 2. Managed revenue between DHFS and MHN per number of Medicaid lives assigned to physicians within MHN provider Network, comprised of 12 Primary Care and Federally Qualified Health Centers.3. Crafted and distributed provider network communications, payments and payment support documentation.4. Multi-faceted Portal orientation and training to clinic staff5. Produced DHFS and provider contract compliance deliverables per deadlines, reporting and administrative requirements.

1. Management of staff, solution development and implementation, and reprocessing of all hospital and professional claims issues in Illinois.2. Led all executive meetings with key providers presenting project summaries, root cause and financial analysis, and operational and process solutions with satisfactory implementation timelines.3. Identified and collaborated on Corporate and market structure improvements including design of provider service units and operational, configurations and communication process improvements.4. Supported executive management with contract compliance analysis, claims settlement guidelines backed by contractual and regulatory requirements and data, actuarial analysis, MCO cost savings opportunities, provider earnings and cost savings opportunities, and updates regarding State and CMS regulations, billing requirements and adjudication methodologies.5. Provided market approval for all monetary recoveries, department regulatory reports and advisement regarding corporate-to-market collaborative initiatives including departmental redesign.

1. Managed and engaged Provider Field Services staff for all high dollar and/or high volume hospital and professional claims issues while growing team’s autonomy.2. Provided excellence in service by identifying and implementing internal process improvements and advising internal and external partners of appropriate augmentations and practices. 3. Supported market growth by assisting with the enhancements of hospital and professional reimbursement language and structures within provider agreements allowing streamlined adjudication processes to flow without error. 4. Isolated root causes, timely solution implementation and claims monitoring for existing and targeted potential provider partners.5. Supported Network Management, Contract Configurations and Utilization Management by determining and executing collaborative integration opportunities such as monitoring re-admissions, enhancing credentialing and re-credentialing communications and processes, and monitoring systemic load of provider contract changes, fee schedules and reimbursement rates.

1. Supervised Provider Service Unit comprised of associates new to all aspects of inpatient, outpatient and professional claims adjudication, analysis and software required to execute effective project communications and outcomes. 2. Diffused aggressive provider complaints with effective communication partnership to understand multi-faceted issues and provide efficient resolution to hospital and professional claims issues with consistent solutions and progress tracking.3. Advised of issue trends as a pathway toward market and corporate-wide process improvements including integration of clearer denial codes and definitions on remittances, defining appropriate departments internally then enhancing communications with provider partners with appropriate contact and functionality information for issue resolution.

1. Provided appropriate claims analysis and causes of erroneous adjudication outcomes; collaborated with internal partners toward appropriate long-term solutions.2. Managed multiple projects in tandem with respective analysis and executive summaries appropriate for external communication.

1. Analyzed and effectively communicated status and resolution requirements of high-level hospital and professional AP projects to internal and external partners. Absorbed complex contract language thereby executing proper due diligence to resolve claims issues as required from external and/or internal payers. 2. Provided administrative assistance support for three department executives as well as the staff of the Provider Relations Department.3. Maintained contractual communications between Harmony/WellCare and external partners.4. Project coordinator for quarterly Corporate Visits, annual focus groups and surveys, provider relations department regulatory compliance reporting and annual Medical Group Reinsurance (Stop Loss) reimbursement projects.

1. Assistant project coordinator for 2006 Health Services Advisory Group audit.2. Gained experience with and retained knowledge of HEDIS coding and regulations as required by WellCare/Harmony Standards of Care.

1. Primary point of contact for coordination and recruitment of investors for client events, i.e. Biotechnology Industry Organization (BIO) Mid-America Venture Forum 20052. Distinguished, crafted and executed effective media pitches for client initiatives.

1. Administrative tasks including phone reception, transcription, database management, archiving, filing, customer service, and news entries.2. Modified newsroom archiving system augmenting newsroom organization and efficiency.