As an Onboarding Coach, I specialize in helping businesses seamlessly adopt new systems and technologies that improve their operational efficiency. My primary focus is guiding clients through the implementation process, ensuring they have the tools and knowledge to maximize the potential of their new platform.I support clients through structured onboarding processes, providing comprehensive training and hands-on assistance. By addressing any challenges and offering continuous support, I help users adapt to the new system efficiently and confidently. My goal is to ensure a smooth transition, minimize disruptions, and empower users to feel proficient in their new platform from day one.With a passion for technology and a dedication to client success, I thrive on delivering solutions that help businesses improve productivity, enhance customer experiences, and achieve long-term growth.Let’s connect!
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Senior Onboarding CoachCloudbedsOrlando, Fl, Us
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Onboarding CoachCloudbeds Oct 2023 - Present
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Learning And Development CoordinatorCloudbeds Apr 2022 - Aug 2023Created and updated training to support internal and client-facing objectives.Conducted training sessions for new hires and current employees, fostering a learning-centered culture.Managed and maintained Cloudbeds University in Docebo.Applied best practices in instructional design and adult learning theory.Facilitated over $25K in revenue for our custom training program within just two quarters.
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Onboarding CoachCloudbeds Sep 2021 - Apr 2022Orlando, Florida, United StatesSuccessfully onboarded 75 accounts in 8 months, showcasing efficiency and strong organizational skills.Achieved a consistent 100% Customer Satisfaction (CSAT) score and Net Promoter Score since joiningCloudbeds, demonstrating exceptional client service.Cultivated strong client relationships to promote software adoption and loyalty.Partnered with Sales to demonstrate ROI and ensure customer renewals.Contributed content to the support article database
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Trainer IWyndham Destinations Dec 2019 - Sep 2021Provide continuous training within the Club general reservations and/or specialty queues as needed for systems, policy and behavioral customer service trainingContribute to the development and implementation of course materials and other development solutions relating to performance enhancementPartner with Supervisor to communicate frequently and effectively with various points of contact (e.g. leadership team at site) to ensure quality of training experience, goals and objectives are met accordinglyParticipate in training and business related projects as neededMaintain consistency of the programs and their delivery across sites through frequent meetings with their business partners and other learning and development professionals -
Customer Service RepresentativeWyndham Destinations Apr 2019 - Dec 2019Orlando, Florida, United StatesProvide World Class service to our owners and their guests, maintaining a positive brand image and company reputationDelivered on owner’s investment with Wyndham by educating them on how to maximize their ownershipUtilizing solid judgment, product knowledge, technical knowledge, problem solving and be able to offer detailed insight and alternatives to help owners book their dream vacations
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Call Monitoring SpecialistWyndham Destinations Aug 2016 - Apr 2019Orlando, Florida, United StatesIdentified servicing opportunities and provided detailed feedback to help develop contact center agent performanceUtilized goal-setting and time-management skills to meet time-sensitive call studies and project deadlines, aimed at providing insight to contact center leaders to improve overall performanceGather and analyze data to determine correct and consistent implementation of standards, processes, procedures and recommend areas of improvement
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Travel SpecialistWyndham Destinations Sep 2013 - Aug 2016Orlando, Florida, United StatesResponsible for booking travel arrangements for WVO & SVC owners, such as, car rentals, airfare, hotel/resort reservations, cruises, VIP groups and toursProven ability to sustain positive relationships with WVO owners and create new relationships Coordinate large group travel for special occasions such as family reunions, weddings and many more
Amanda Diaz Education Details
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Psychology -
Psychology
Frequently Asked Questions about Amanda Diaz
What company does Amanda Diaz work for?
Amanda Diaz works for Cloudbeds
What is Amanda Diaz's role at the current company?
Amanda Diaz's current role is Senior Onboarding Coach.
What schools did Amanda Diaz attend?
Amanda Diaz attended University Of Central Florida, Valencia College.
Who are Amanda Diaz's colleagues?
Amanda Diaz's colleagues are Philip Ignatov, Carol Brochado, Jacssiel Cañas, Attila Freire, Hannah Ostrow, Rey Poria, Yasmina León.
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Amanda Diaz
Manager | Service |Coach | Trainer |Account Manager | Operations | Sales | Support |Business Development|Hr| Recruiter| Plansource|Bswift|Navigator|Zendesk|SalesforceGreater Orlando2gmail.com, bbinsurance.com2 +132174XXXXX
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Amanda Diaz
Sanford, Fl -
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Amanda Diaz
New York City Metropolitan Area3optonline.net, carolee.com, conair.com
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