Manage and organize upcoming private dining events with proper BEOStrong communication with managers, kitchen, servers, and other hotel staffStrong time management to ensure pacing of each table for each server and kitchenResponding to emails in an efficient and professional timeframeMenu and Hotel knowledgeProvide a warm welcoming customer service environmentMicrosoft office efficientOrganization of guest request and communication with hotel staff while in serviceCoordinate and support agenda for restaurant operational team and serves as point of contact for all reservation requests/ day related activities.Maintain Manager files are up to date

Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.Assisted customers with prompt and polite support in-person and via telephone.Managed aesthetically pleasing displays to showcase company products and increase sales.

Memorized ingredients and recipes for wide variety specialty drinks.Trained, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.Maintained accurate inventory counts to meet customer demands and sustain operations.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.