Made use of CAD software to design customer kitchens, bathrooms and bedrooms, converting these to orders based on a comprehensive brief established with customer input. Dealt with any issues for delivery times on orders as applicable, making use of stock available to take away in store where possible. Resolving customer enquiries and any stock delivery or quality issues using systems available and discussion with customer services centrally. Processing and discussing finance options with customers where appropriate. Taking part in stock replenishment and display as and when required. Ensuring displays were clean and tidy with colleagues, returning any abandoned stock to their location in store. Providing support to store colleagues with click and collect for own and other teams including check out assistance when needed. Supporting new colleagues with training to learn the role. Achieving over £140k in sales orders within 7 months to be second highest sales person on the team.

Recruited on a part-time, fixed term contract, to assist with #FeedingTheNation following the COVID-19 pandemic after fall through of another job which required direct contact with vulnerable groups. Provided excellent customer service and assistance to people within the store as part of checkout, SmartShop, Kiosk and Self-Scan shopping. Helped to direct customers to goods for sale and checking stock levels using the Stock App. Actively promoted the use of SmartShop app and handsets for use when shopping to provide a faster, limited contact way to shop. Provided support to store colleagues as and where needed including sanitising of trolleys and hand baskets and cover for breaks. Acted as checkout captain to support customers and store colleagues resolve issues and maintain customer journey. Trained to deliver petrol station services, ensuring compliance with statutory duties and replenishment of the shop area. Dealt with issues arising from customers that either drive off or were unable to pay reporting to the Police where applicable.

Working on Wakefield's Local Offer website and termly newsletter, News and Views, for children and young people aged 0-25 with special educational needs and/or disabilities and their families.Provided advice and support on ongoing updates to the website, suggesting best ways to share information. Increased social media likes from less than 300 while at the Council to just under 900 using insights to develop understanding of times to post and most popular content. Produce quarterly information for contract meetings using Google analytics and insights from Facebook. Actively promoted the Local Offer at any face to face meetings, booking in presentations to demonstrate the website and gather feedback for continuous improvement. Produced copy for termly newsletters liaising with teams, services, families and young people to identify stories to include, working with print and design company to produce. Work with print and design company to produce marketing materials updating as required when changes occur. Use of basic HTML code to update the website and liaison with web designers to raise incidents as need to make sure the website was fully operational.

Helping children and adults with additional needs to build confidence, make friends and improve social skills through performance, music and interaction. Helped a non-verbal older adult to participate in sessions by identifying their main interests through observation. Acted as key contact for supported internship participant, providing feedback on their progress. Actively promoted the sessions to families across the district increasing uptake of Castleford groups.

Working on Wakefield's Local Offer website and termly newsletter, News and Views, for children and young people aged 0-25 with special educational needs and/or disabilities and their families.Worked on workstream projects to assist with making sure Reforms were correctly and fully implemented. Engaged with parents, carers and young people as well as professionals to identify changes needed to the Local Offer website. Worked with web designers to implement key changes from engagement and in preparation for website administration transfer to Barnardo’s. Awarded as part of the team a Highly Commended award for Going Above and Beyond. Designed new privacy notice and application form for Information Network, using GDPR requirements to ensure compliance with statutory requirements. Administrative tasks including organising meetings, minute taking and arranging refreshments.

Interviewed patients and families to provide stories for newsletters and media. Responsible for developing direct mailings lists and materials for annual remembrance services. Worked with fundraisers and design companies to produce marketing materials for events including press releases. Co-ordination of coverage for special family events at the hospice and external events including videography and photography. Identifying new opportunities to promote the hospice and create goodwill across the Five Towns plus area. Administrative tasks including management and growth of social media channels.

Increased funding from collection boxes from target of £10,000 to £15,000 within target of a year. Responded to enquiries by directing them to the appropriate team member or progressing on their behalf. Produced the annual memory books for remembrance events across the district in a timely and accurate manner. Dealt with emergency flooding situation at the hospice by contacting key staff and use of social media, reaching more than 100,000 people, to help keep the hospice open, increasing support in cash and kind and dealing with media enquiries. Administrative tasks to assist with group mailings for fundraising events. Representing the hospice at events collecting donations.

• dealing with customer enquiries over the Advised customers about suit and accessory options ensuring orders were dealt with swiftly, accurately and pleasantly. Maintained database to add customer orders and new stock items to it. Worked with picking team to ensure orders produced for date required arranging appointments for customer measurements. Used eye for detail to display merchandise in appropriate manner to encourage increase in sales within the showroom and at wedding fayres in various locations. Cash handling and dealing with suppliers to place orders and resolve issues with deliveries. Administrative tasks including use of social media to increase marketing and sales. Achieved Yorkshire Menswear Customer Service Excellence Award for first time in 25-year history, improving business reputation.

A summary of key roles over 20 years:12 month programme of training and consolidation to become a benefit officer learning all aspects of benefit assessment, tax calculation and national insurance contributions and legislative requirements of customers claiming unemployment benefit and then jobseekers allowance Liaison with specialist IT team regarding IT issues through to resolution enabling claims to be paid by system rather than clerical processSelf-taught mortgage specialist for the district by researching legislation and benefit proceduresJoined central, national, IT problems team to resolve known problems to allow claims to be rebuilt onto the computer system and help to schedule system fixes with IT contractors. Increase of clearance rate from 5% to 12% within 1 month of joining the teamDesign and delivery of training material including liaison with Local Authorities to establish rules regarding Housing Benefit to enable a National Benefit Review to be included as an Area Benefit ReviewTraining trainers to deliver a new database to support multiple benefit reviews to satisfy Statistical requirements for reporting fraud and error levels in benefits paidActing as a liaison point for Northern Ireland Social Security regarding best practice for benefit reviews, sharing guidance and materials and hosting annual visits to our teamResearching channels Pensions, Disability and Carers Service (PDCS) customers used to identify potential for channel shift and changes required to customer materials to ensure a customer centric approachLearn Social Fund and arrange a series of national events for Local Authorities and Third Sector to discuss Welfare Reform within a 3 week deadline, acting as contact point and secretariatResearch impacts of Universal Credit on customers of PDCS, highlighting issues of overlap and making recommendations about changing the culture of working in silos for the benefit of the customer

Assisted and advised customers about lighting options ensuring orders were dealt with swiftly, accurately and pleasantly. Designed and implemented new organisational plans to improve the business most of which continued to be used more than 7 years after my leaving. Used focus and eye for detail to display merchandise in appropriate manner to encourage increase in sales. Cash handling and dealing with suppliers to place orders and resolve issues with deliveries. Administrative tasks.