Amanda Card Email & Phone Number

Establish a streamlined new hire onboarding program for 3 teams within the Customer Success organization Enhance the learner experience by creating engaging content that drives adoption of new processes and behaviorsManage the new hire onboarding experience including scheduling, content assignment and progress monitoringEvaluate enablement data to identify.

Implemented the company’s first Learning Management System within five weeks and served as the primary administratorManaged the onboarding and coordinated the coaching of all new hires for the largest department at GuidelineEstablished and executed a streamlined new hire curriculum for Customer Operations; the largest division at Guideline Improved the new.

Portland, Maine Area

Developed new hire training materials and onboarding timelines for the Customer Success Team Effectively trained all new hires to be successful contributing members of the largest department at Guideline Conducted annual and quarterly in-person trainings of both product features and 401(k) industry updates Created over 20 educational content materials for.

Portland, Maine Area

Assisted employers with the servicing and maintenance of their company 401(k) plan within IRS regulationsCollaborated with Customer Operations to best serve clients as a trusted fiduciary within IRS compliance regulationsProvided feedback to various internal departments in order to improve the client experience and the productReviewed and processed.

Portland, Maine Area

Interpreted and analyzed customer requests in order to best assist with appropriate solutionsEducated customers in 401(k) basic knowledge and product platform features to encourage optimal product useAided in customer distribution requests including loans, hardship withdrawals and cash disbursements Collaborated with a variety of departments to improve the.

South Portland, ME

Organized all recruitment events and visits for Southern Maine Community College and delegate to team membersConducted seventy percent of all recruitment outreach to high schools, vocational centers and adult education programs Evaluated and processed transfer credits for transfer applications to all academic programs at the collegeSupervised and trained.

• Assisted customers in merchandise choices and handled customer service issues
• Marketed and promoted products by creating and organizing product displays

Biddeford, ME

Assisted with the development and execution of comprehensive communication plans for prospective studentsUtilized externally hosted web-based products to create segmented student population lists for new inquiry acquisitionCreated and supervised student call campaigns targeting specific categories of prospective students

Biddeford, ME

Established and maintained relationships with prospective students, parents, guidance counselors and teachersReviewed applications and provided admissions recommendations for the Associate Director of AdmissionsDeveloped and strengthened assigned recruitment territory by researching trends, demographics, etc.

Longmeadow, MA

Established and maintained relationships with prospective students, parents, guidance counselors and teachersPlanned and coordinated admissions events on campus including open houses and new student orientationSupervised the student tour guide organization on campusCompleted application reviews and interviews to provide admissions recommendations for the.

Ba, Sociology, Communications

Chartered Retirement Planning Specialist

Master Of Science (M.S.), Higher Education/Higher Education Administration

Bachelor Of Arts - Ba, Communications, Sociology