-Manage SEM campaigns, social and job boards to attract new contractors to the HomeAdvisor Pro network-Lead testing, implementation efforts, and ownership of new vendors, including publishers, job boards & lead gen companies-Partner with content and creative teams to develop new assets to optimize towards the highest performing experience-Execute keyword research, tracking, and enhancements to further promote the brand and generate qualified leads-Create and execute email marketing initiatives to include coding/dynamic content; segmentation, QA/testing, scheduling, deployment, and campaign analysis.

-Collaborate with product teams to gather requirements to build logic within Pega Marketing for promotional offers. Pega is a next-best-action decisioning software where we build campaigns throughout our 6 different channels, including online banking and our mobile app. Campaigns may be: onboarding campaigns for new customers, educational messages, new product /rate increase announcements etc.-Consult with customer experience team to ensure that we segment the correct population and deliver a seamless journey-Quality check teammate’s documentation and marketing lists by signing off as an approver, stating that it is ready to go live and be pushed to production.-Sync data from our building environment to our testing environments.-Work with technology teams to preform validation in production, confirming that the deployment was successful.-Perform testing for Pega software upgrades, raise concerns and defects, and follow through with resolutions.

-Work with line of business groups and users for feedback and manage their requests/complaints for our ServiceNow application-Provides expertise in the development, testing and evaluation of new or enhanced organizational processes or structures regarding ServiceNow; recommends improvements, documents and tracks progress of implementation as appropriate. -Consults on the implementation of techniques and methodologies for analyzing and evaluating operations, workflow, or procedures. Ensures consistency throughout our documentation.-Provides technical support and coordination for change management users-Identifies and investigates service-related problems. Implements or escalates corrections as appropriate.-Coordinates activities with other service areas and functions. Develops, documents and disseminates process changes and improvements.-Consults on the implementation of techniques and methodologies for analyzing and evaluating operations, workflow, or procedures.-Assists in identifying, tracking and implementing requirements and adherences for both internal and external audit guidelines

Quality Analyst – Corporate & Institutional Banking-Extensively QA tested (UAT, Regression, Smoke, etc.) the Pinacle Application for all major releases including web, tablet & mobile devices -Recorded progress and outcomes in ALM; responsible for identifying and tracking defects and ensuring their resolutionInfrastructure Analyst – Disaster Recovery/ Testing Center of Excellence-Assisted in several ‘mock’ disaster recovery tests, tracking dozens of applications progress and reported problems throughout the night; responsible for ensuring recourses are allocated appropriately and if not requesting them from the control room; participated in problem reviews, root cause analysis, and trend analysis-Accountable for summarizing statistics on ‘mock’ tests and developing slides for upper management for reviewBusiness Systems Analyst – Retail Banking-Observed all aspects of the system development life cycle & performed tasks throughout my rotations to support multiple projects-Took part in a wide variety of projects, both agile and waterfall, and was able to experience all phases, from defining the project charter and business requirements, to both successful and unsuccessful overnight release implementations

-Played a key role in the development, execution and support of B2B client relationship building efforts by gathering, analyzing data and developing reports to highlight key takeaways from Bain’s email and webinars for product owners to act upon.-Managed the creation of 15+ slide decks for Relationship Marketing’s section for practice meetings that helped drive strategic conversations about the practice’s marketing efforts for the year.-Assisted with the design and creation of decks to support Account Based Marketing initiatives. Produced a variety of charts displaying the data on the specific client which was then used to make recommendations to product owners regarding their outreach strategy for target accounts

-Interacted with customers and season ticket holders on the phone and at the ticket window to help them through ticketing issues-Supported several marketing campaigns on game days, before, during and after each game. I have continued to work game days and support season ticket holder marketing initiatives. (2014-2019) -Assisted ticket office staff through the implementation of 'print-only' tickets as they entered into the post season

-Assisted the Finance Director in filing financial reports with the Office of Campaign Finance.-Maintained donor relations with high-net-worth individuals.-Researched and creating call sheets and participating in call time.-Analyzed competing candidates financial records and identified weak areas of their campaign to target.-Gained tremendous hands-on experience with grassroots fundraising while developing a broad understanding of campaign finance, compliance, and internal controls of political finance operations.

-Cleaned and enriched public internet search results and conduct cyber investigations of public internet information (social media, visible web, deep web, and archived web) as part of smiAware's review and investigation services.-Co-wrote an article with co-worker, Erin Conners, discussing how private investigators can creatively utilize Pinterest to locate and identify individuals they are searching for.

-Supported TFK's national strategy by conducting research to obtain ticket donations and adding agency partners in selected markets outside of the Pittsburgh region.-Researched prospective new markets and ticket donors-Developed relationships with ticket donors and agency partners-Implementing social media strategy-Added and updated records in the iMIS database and ensured that records where clean and free of redundancy.-Distributed Cirque Du Soleil tickets across the nation by cold calling social service agencies outside of our typical market.-Forecasted and analyzed distribution and donation patterns for upcoming months.