Amanda Simmonds Email & Phone Number

Florida & Nationwide

I put together lucrative real estate deals so that my partners make secure, consistent profits.

United States

Developed and implemented strategic sales plans to achieve company goals. Led and managed a team of sales representatives to consistently meet and exceed targets. Conducted market research and analyzed sales data to identify growth opportunities. Utilized CRM software (Salesforce) to track sales activities and customer interactions. Provided exceptional customer service and addressed inquiries and concerns. Coordinated with cross-functional teams to ensure effective communication and goal alignment.

United States

Billed insurance, obtained insurance approvals, and authorizations for patients. Coordinated referrals and scheduled patient appointments using Athena. Managed inbound and outbound calls related to patient care and scheduling. Created and maintained patient charts. Implemented process improvements to enhance efficiency and patient satisfaction.

Miami/Hybrid/Remote

Retained customers and exceeded monthly sales objectives. Assisted customers with billing, technical services, and troubleshooting. Utilized company tools to provide solutions and improve customer satisfaction. Trained and mentored new team members to ensure adherence to company standards. Exceeded all sales expectations. 100% MSAT Customer Satisfaction

Tech Sales

• Answers inbound calls and chats, regarding technical problems and the customer needing the subscription.• Asks probing questions in order to provide the right service options.• Uses product knowledge to sell the best service to the customer• Exceeds all sales objectives.

• Made outbound calls to customers to ask about the service they received with different companies they banked, shopped, or used.•.Asked questions from the survey verbatim to the customers/prospects.• Entered in the responses as the customer/prospect responded word for word.• Recorded the entire conversation as well as any additional comments, concerns, or feedback the customer/prospect had.

• Answers inbound calls regarding sweepstakes entry.• Enter customer into the sweepstakes.• Sell magazine packages, cruises, and route calls to correct department.

Remote

• Answers inbound calls from potential students wanting to go back to school.• Made outbound calls provided on leads to potential students trying to go back to school.• Sends out referrals to the schools of interest in the potential student’s area based on the study and type of school they would like to attend.• Answers any additional questions or concerns the potential students may have regarding when they would like to go back to school and the type of school in their area.

• Answers inbound calls from potential students wanting to go back to school.• Made outbound calls provided on leads to potential students trying to go back to school.• Sends out referrals to the schools of interest in the potential student’s area based on the study and type of school they would like to attend.• Answers any additional questions or concerns the potential students may have regarding when they would like to go back to school and the type of school in their area.

Remote

• Retain customers upon request for cancellation using product knowledge and freebies provided by the company.• Answers customer questions regarding basic information such as pricing, membership, additional services, billing, etc. with appropriate and accurate information.• Promptly resolve the customer’s basic issues, problems, and complaints. Immediately refers more complex issues, complaints, and concerns to the appropriate lead representative or supervisor as necessary.• Work remotely in a quiet home office, work without any reasonable accommodations, ability to use resources, training, and better judgment to resolve issues, problems, and complaints before escalating independently.

Remote

• Answered inbound calls regarding basic information such as pricing, product, membership, additional services, billing, etc. with appropriate and accurate information.• Promptly resolve the customer’s issues, problems, and complaints. Immediately referred more complex issues, complaints, and concerns to the appropriate supervisor or department as necessary.• Made outbound calls to callers whose call was disconnected in error or their call dropped.

Doral, Fl

• Manages client’s account ensuring that all documents and payments are up to date.• Received and sent out faxes via Ring Central to the clients, debtor, etc.• Handles customer inquiries or concerns using company resources and client service policies and procedures to provide a complete and accurate response in timely fashion. • Assists clients in debt consolidation.

Remote And Cutler Bay, Fl (In Office)

• Monitored inbound and outbound calls of my agents.• Monitored and evaluated websites and search engines with assigned companies.• Ensured all reps provided quality service and 100% customer satisfaction.• Assisted customers with all needs on escalated calls.• Ensured that all employees followed company rules and regulations, time management, and followed adherence.

Florida City, Fl

• Verified readings and record possible fluctuations for billing.• Inspected and documented unauthorized connections, defects, and damaged meters.• Updated clients information and meter location in computer hand-held.

Cutler Bay, Fl

• Resolved and answered all billing inquiries and complaints.• Changed and moved services to meet the customer’s needs upon their request.• Answered inbound calls for connectivity issues.• Troubleshooted DirecTV televisions services upon incoming call request for help.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Medical Office Management/Administration

High School, High School Dipoma