Amber Fox Email & Phone Number

Kernersville, Nc

Schedule clients for design appointments and assist clients with designing their homes. Complete all design appointments and second appointments when needed during a slotted time period. Complete change orders when necessary.Follow up with clients via phone and email when needed. Follow up and meet with sales team and builder team weekly regarding clients and new offerings in the Design Studio. Complete preview appointments for clients when requested. Process all client paperwork within a specific time period given to meet all deadlines. Answer all incoming phone calls and route accordingly. Achieve 80% client satisfaction each quarter to be a True Believer. Received True Believer Award every quarter possible.

Kannapolis, Nc

Motivate and lead a team by being a positive and dedicated team player who has strong worth ethic. Responsible for leading a team that meets and exceeds sales/closing goals on a monthly basis. Train Studio Assistants and Sales Associates. Manage tight deadlines while managing high volumes of work. Manage all studio scheduling. Manage and actively seek customer traffic, referrals, and utilize other means to generate new traffic.Communicate with mortgage lenders to confirm all required documentation is sent and received in a timely fashion from WJH and the buyer. Organize and maintain all necessary company files required for the WJH sales studio.

Greensboro/Winston-Salem, North Carolina Area

Interviewed current and prospective clients to learn about their financial needs and to discuss any existing coverage in person and over the telephone. Processed applications, payments, corrections, endorsements, and cancellations.Presented and clearly explained insurance policy options to clients based on their needs and goals.Researched coverage and premium options to supply clients with the best coverage available.Promoted agency products to customers in person, on the telephone, and in writing.Prepared necessary paperwork to process insurance sales and renewals.Trained staff on how to improve customer interactions.Trained staff and owner on new procedures.

Greensboro/Winston-Salem, North Carolina Area

Handled incoming calls regarding health insurance billing, claims, and benefit information.Provided accurate and appropriate information in response to customer inquiries.Consistently ensured proper coding, sequencing of diagnoses and procedures.Ensured HIPAA compliance.

Greensboro/Winston-Salem, North Carolina Area

Received inbound calls from clients regarding their mortgage. Researched and effectively answered questions about payments, payoffs, escrow, taxes, and insurance.Offered additional products and services to eligible customers.Received Bank of America Spirit Award and Top Quality Award.

Greensboro, Nc

Effectively answered phone calls from members regarding their credit card statement and status of their account.Provided accurate and appropriate information in response to customer inquiries.Suggestive selling of products and features.Demonstrated mastery of customer service call script within specified time frames.Completed outbound calls to card members to verify recent charge activity on their account. Accepted inbound calls from customers to verify recent charge activity on their account.

Greensboro, Nc

Organized, updated, and maintained over 2000 patient charts.Ensured HIPAA compliance.Filed patient data and medical records.Transitioned charts to Electronic Medical Records.

Medical Office Administration Certificate, Medical Office Management/Administration

Activities and Societies: Math Tutor Dean's List

High School Diploma, High School Diploma

Activities and Societies: Women's Basketball Women's Tennis Women's Volleyball Yearbook Soccer Manager Cheerleading Manager