Amber Jackson Email & Phone Number

Brentwood, TN, US

• Handle inbound/outbound calls with a positive attitude, building rapport and trust with patients
• Enter data as needed into Salesforce
• Coordinate patient home visit scheduling based on location and availability
• Navigate multiple operating systems
• Call patients, engage and build relationships, and schedule them for follow-up in-home visits. Also encourage continued participation

• Assisted with scheduling patient appointments
• Maintained medical records and insurance forms
• Processed and mailed/emailed invoices and sent bills to patients, as well as assist clients who have questions regarding payments
• Handled incoming and outgoing mail and faxes

• Provided exceptional customer service to existing customers and associates by maintaining regular communication and fostering strong relationships
• Navigated multiple operating systems
• Processed payroll for temporary workers in a timely manner.
• Processed Billings
• Handled inbound orders from new and existing customers
• Matched applicants with customers’ open positions

• Assisted Medicare applicants apply or update their benefits
• Connected potential and existing TennCare members with needed benefits
• Maintained and developed positive relations with members to solve challenges
• Participated in various projects to assist in personal growth within company

• Demonstrated a sense of urgency and is action oriented to achieve results
• Identified and delegated responsibilities to staff to ensure objectives are met
• Enhanced revenue through up-selling and assisting customers with product selection
• Responsible key holder for processing end of day finances and closing of the store

• Processed manual invoices for payments using CICS Regions and AS400 systems
• Resolved vendor disputes and payment requests for lost, damaged, or stale dated checks through Vendor Book, AS400, EXTRA, and LAVANTE systems
• Handled vendor payments
• Researched daily/ weekly system reports and processed manual invoices for payment

Bachelor'S Degree, Mass Communication/Media Studies

Bachelor Of Science - Bs, Mass Communication/Media Studies