Amber Travis Email & Phone Number

Wilmslow, England, United Kingdom

Fast pace environment, driving the standard in customer care via customer facing interactions along with regular telephone and email updates and follow up communications to my allocated list of customers.Maintaining and managing a list of those who carry over into the next day, ensuring their vehicle is kept in mind, work progressing and drivers updated.Complaint handling, and diffusing any situation using all tools available to me without having to hand over to any line manager. Maintaining records and case management for both retail and commercial clients. Ability to multi-task and liaise closely with: the part department, used and new car sales departments, the workshop and workshop technicians.CRM and invoicing are both a daily occurrence.Ability to track and manage own KPI’s and products sold.Booking in clients, creating job cards and amending orders to suit different account types such as; Mobility, Warranty or Fleet.Order and payment taking via, email, telephone or in person.

In September 2020 I decided to take on a flexible, part time role, remotely working, carrying out all kinds of administrative tasks for a Security Engineer within my families business - allowing me to develop my skill set further.Supporting this SMB in maintaining the customer data base, and ensuring that the warm and friendly connection is maintained with all customers, reaching out to suppliers for support when updating product listing and price updating and managing the quotation system. This has also given me a chance to support the business with the organisation of all financial aspects of incoming and outgoing business so that the yearly forecasts can be managed at a steadier pace, which also included remotely building and managing all web based products to align product continuity across all documents; quotations, job sheets and invoicing

Wilmslow, England, United Kingdom

With over 8 years experience with in the business I found myself in a Store Leadership role leading and driving a team of 5 in Wilmslow, Cheshire. With the sales team being the most important part of my day to day role as we could not achieve the daily focal point alone. We have had to quickly adapt our ways to work in a new COVID friendly environment. Due to my previos experience in sales and managing small teams, I believe that implementing fair but fun strategies in the work place works well when bringing out the best in a person's abilities.Not only spending a proportion of my time on the sales floor with the team, I had to oversee the functionality of the business, this was alongside other members of the leadership team to ensure we remain compliant whilst ensuring my availability for our customers too.As a focussed leader with the ability to direct and delegate with very little fear of leading from the front, it goes without saying that I put recognition at the forefront of my mind. A team and individuals needs to know great performance to strive forward.Improvements can always be made, as a team we critique each other and share progress to ensure transparency, communication and support to reach our joint and/or induvidual goals.

As an Assistant Manager with MID Communications ltd, after progression from a Sales Advisor. My accountabilities & responsibilities with in this role were as follows:*Management of a team of 5+.*KPI Management.*Cash & Banking.*Daily briefs - having a team with split shift patterns means ensuring all members are upto date with daily/weekly KPI focuses.*Store Standards.*Customer service focused.*Team Development.*Close relationships in/out of store.*Target Control.*Duty Manager for Store upon request.*Staff Search & Safety Policies with Store Leader.*Recognition & Praise.*Discount control.*Assistance with Payroll, Rota's & Cover.* Mid Month Performance Reviews and follow ups.*Attendance & Holdings of Store Leader, Assistan Manager & GURU Conference Calls.*Assisting the Store leader where possible when running weekend manager for the franchise - writing morning briefs or managing & pushing discount on a certain KPI.

Starting my position with MID Communications, a franchise of O2 as a Sales Advisor I looked upon this position as a excellent opportunity to gain the knowledge of the telecommunications world and the ever growing technology that comes naturally with this. To gain understanding of processes within the business and in turn to possess the product knowledge that I needed to progress. Therefore progression had always been at the front of my mind.With in my role I happily took on many accountabilities & responsibilities to pursue this progression but also help the Store Leader & Assistan Manager drive the team thus meaning offering my support when ever needed.*Being in a team of up to 13 & working closely when needed.*KPI Management.*Store Standards.*Adaptable & Engaging with all custom.*Team Development.*Close relationships in/out of store.*Forum leader of 2014.*Key holder.*Assistance of Cash & Banking.Incentivising fellow Advisors then putting together training material & tracking progression:*Accessory management.*Recycle management.*Tablet management.My dedication & hard work was not unrecognised - *Awarded Rising star 2013*Highest accessories sold qrt1 2014 - Awarded & won prize*Highest insurance sold qtr1 2014 - Awarded & won prize*Fab 5 - top 5 sellers taken out with Company directors for the night.*Secured a place on Elite Selling Crew - ESC members worked in every store within the franchise, earning double commission on that day and driving the sales in each store on that set day to break the existing Store record and keep the store team pushing to beat the ESC and gain a place on the ESC driving team.*Extra commission for hitting over 100 sales.