As the Chief Administration Officer of a Substance Use Disorder Treatment Facility, I oversee administrative functions to ensure seamless operations and optimal patient care delivery. My responsibilities include strategic planning, human resource management, and staff leadership. With a focus on efficiency and effectiveness, I implement policies and procedures that promote a supportive and therapeutic environment for individuals seeking recovery. By fostering interdisciplinary collaboration and maintaining high standards of quality, I drive the organization's mission to empower individuals on their journey to sobriety and wellness.

Work collaboratively with leadership and staff to deliver HR services that reflect the Agency’s mission, values, and philosophy;Administer benefits enrollment and ACA compliance;Assist with Agency recruitment efforts and manage the process from position opening through onboarding;Assist with employee relations matters including coaching of employees and their supervisors;Administer ADA/FMLA/OFLA and Workers Compensation programs;Assist with Agency responses to federal and state reporting requirements, as assigned;Assist the Chief Human Resources Officer with departmental responsibilities as assigned;Support the implementation of new HRIS system and maintaining HR database systems.

Open enrollment meetings. Troubleshoot and assist with online enrollment system. Utilize virtual chat feature to engage members. Zoom meetings. Train new district representatives on policies, procedures and online tools. Update eligibility and billing for employee benefits (medical, dental, vision, life insurance). Cobra and retirement coverages. Review annual rates. Implement new accounts. Assist with Medicare transition for retirees.

Manage the day to day activities of KapRadio Content Designers and Schedulers. Weekly Performance Reviews. Training new interns. Disciplinary actions. Time management. Meeting Presentations. Developing of business initiatives to partner with iHeartRadio and development of an advertising brochure to assist in sales of advertisement slots.

Recruitment & Onboarding: All aspects of recruitment and onboarding. Working with hiring managers to ensure they adhere to laws, regulations and policies. Job postings. Pre-employment testing, skill assessments, interviewing, maintain applicant flow tracking for AAP, background tests, drug screens, reference checks, e-verify, new hire orientation, preparing and updating personnel files.Employee Relations: Front line for HR department relations, credibility, HIPAA compliance, communicate policy and benefit changes, Assist in the investigation of complaints and grievances, coordination of employee engagement events, establish relationships with employees and executive leadership team. Conduct exit interviews.Policy Development & Maintenance: Developed employee handbook and orientation presentation. Maintained and administered several policies including attendance, call off procedures, disciplinary actions and award system. Execute HR administrative processes and services consistently.Payroll Administration: Reconcile time cards, research and resolve payroll differences, ensure accuracy, direct deposits, wage garnishments, employee reimbursements, support orders, respond to payroll inquires, review, analyze and check payroll records and ensure accuracy. Process Payroll Action Forms for new hires, transfers, promotions, terminations and hourly merit increases. Ensure all payroll practices are in accordance with the state and federal labor laws, including company policies.Benefit Administration: Organize benefit meetings during open enrollment, conduct employee wellness awareness meetings, enter employee benefits and medical support orders. Administration of, and employee assistance for health and welfare benefits including medical, dental, vision, life, and disability insurance. FMLA, STD, Unemployment, Work Share & Worker’s Compensation administration.

Customer service rep. Contacted pharmacies to schedule times for our pharmaceutical reps to help them with their returns. Kept track of calendars and general mapping of locations as our reps were out of state.