Profile SummaryPerformance-driven professional with over 20 years of rich experience in Operations Management majorly in US Healthcare.Key strategic goals: ARR growth, net customer retention rate, gross margin, debt refinance and capital raise, customer success and implementation, restructuring, BHRs, reporting, collaborating with tech on innovation and cutting edge technology, automation and AI, supporting sales team, assisting finance team...Education: MBA in Operations ManagementCertifications:Certification on Revenue Cycle Management (RCM) in HealthcareCertification on HIPAA Compliance: A Complete GuideHIPAA and False Claim Act CertificationCertification on Critical Thinking for Better Judgement and Decision-Making from PMICertification on Business Continuity from PMICisco Certified Network AssociateCertification in Installing & Configuring Networks using Routers & Switches from IACMTrained:Global Management Development Training from Global TCALeadership Skills Training from Eternity Training and PlacementISO 9001:2008 Lead Auditor Training program from Bureau of Indian Standard ISO 27001: 2005 (Information Security Management System)Green BeltPMP TrainedWorkshops:NASSCOM workshop on:Managing Slowdown in OperationsQuality 2.0: Delivering Business ImpactExecutive SkillsParticipated on Change Management by Peter Pandey, the author of “Six Sigma Ways"