Amy Chen Email & Phone Number

United States

• Collaborates with all of the Quality Management department, hospital’s leadership, staff and providers, in the planning and implementation of all aspects for the Quality Management Program at Laguna Honda Hospital.• Assists with the coordination, design, development, implementation and evaluation of regulatory and accreditation activities and quality improvement activities as assigned.• Undertakes rounds in all departments of the hospital to observe the delivery of care, treatment and services.• Collect data and surveillance information related to all aspects of the Performance Improvement Program.• Participates in the survey command center operations in collaboration with other Quality Management team members. • Undertakes the role of escort/scribe for local, state and federal inspectors and surveyors.• Provides consultation to hospital departments, services, and committees about regulatory and accreditation activities, such as CMS, Title 22, and other regulatory requirements.• Participates in Environment of Care Rounds and committee.• Communicates and documents regulatory licensing, certification and quality improvement issues and data.• Attends hospital and medical committees as a quality management representative.

San Francisco, California, United States

• Perform comprehensive assessments to determine the individual needs of assigned residents in accordance with Title 22 and OBRA guidelines.• Collaborate with other disciplines and hospital departments to provide assigned residents with opportunities and resources, to achieve leisure related goals and independence.• Report resident progress and participate in the treatment decision making process.• Plan and facilitate programs & interventions which promote positive leisure opportunities to individual residents, small groups, and the entire unit’s milieu.• Communicate effectively with residents, family members, visitors, and staff through values of diversity and inclusivity. • Supervises and directs volunteers and student interns as assigned.• Effectively manages equipment, supplies, and other program resources.• Connect and repair connections of residents’ devices to hospital internet network.• Adhere to all department and hospital policies and procedures.• Provide therapeutic activity services and interventions for residents on Positive Care & Hospice units.Hospital Wide Service10/14 – 07/18• Collaborate with various San Francisco community service programs to support resident centered hospital wide activities and manage contracted service providers. Initiate program evaluation and continued development.• Liaise with residents’ interdisciplinary care team to enhance their leisure opportunities. Implement interventions for residents’ recreation leisure care plan. • Consult with volunteer supervisors to identify needs and preferences of volunteer candidates.• Train and supervise volunteers in hospital programs that support residents’ leisure opportunities. Implement direct disciplinary procedures.• Plan and collaborate with hospital staff to develop special events for residents and families to attend.• Screen prospective volunteers of their knowledge, skills, and abilities for providing volunteer services to residents.

Daly City, California, United States

• Responsible for initial interviews of new patients and periodic social assessments.• Implement, monitor, and revise goal-oriented care plans while maintaining confidentiality of resident files.• Obtain and document state regulated data and information for use by interdisciplinary team.• Plan and perform residential discharges with patient’s family and health care providers• Co-facilitate psychological groups for elderly and disabled residents.• Arrange reliable transportation services for elderly and disabled residents.• Responsible for completing mood and behavior portion of residents’ MDS document.

San Francisco, California, United States

• Responsible for processing accounts receivable and accounts payable using Quicken.• Distribute incoming mail and faxes to attorneys• Receive and transfer incoming client calls• Greet clients as they enter the office• Responsible for ordering office supplies• Responsible for training new receptionists

Bachelor Of Arts - Ba, Psychology

Associate'S Degree, General Studies