Technical Writer I
CurrentTechnical Writer for the National Visa CenterDAILY WRITING TASKS• Researched, wrote, and proofread a variety of administrative and operational documents, including:o Internal Documents, such as Manuals, User Guides, Forms, Visio flowcharts, and PowerPoints.o Public correspondence, such as letters, emails, and announcements.• Wrote documents in compliance with Government and/or company standards and ISO recommendations.CHANGE MANAGEMENT/PROJECT MANAGEMENT• Consistently exceeded expectations on project deadlines and maintaining a high standard of quality.• Completed high priority and emergency projects with high visibility.o Worked with high level communications for Afghan Withdrawal Talking Pointso Documented a new process for reconciling FOIA requests in less than 24 hours.• Adapted AGILE project methods to current Change Management processes.o Worked with Technical Writers and Business Analysts to develop Project Tracking Spreadsheet.o Coordinated project workloads and increased project completion speeds by 50%.REPORTS AND AUDITING• Collaborated with Training Leadership on weekly, monthly and quarterly Training Reports.o Audited training records and assembled reports.o Identified inefficiencies in report templates and streamlined to a smaller file size and easier format.PROFESSIONAL DEVELOPMENT• Self-taught advanced tools in Adobe and Microsoft programs in response to new training document methods.• Researched procedures and reclaimed knowledge lost when previous Subject Matter Experts left the contract.• Coached Technical Writers on becoming more efficient at completing complex requests with short deadlines.
