Amy Schaefer Email and Phone Number
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• Strategic Account Management - Excellence in Customer Service Award• Captain 'O Captain Cross-Organization Leadership Award • ACE Award for Exemplary Work Performance• Strategic Alliance Business Unit Certificate of Excellence • External ABN-AMRO Firm – Superior/Highest Possible for Ranking Customer Service • Forrester Ranking – Department #1 in Client Service • Northern Illinois University Outstanding Senior Major Award Passionate, dedicated and driven marketing services professional with over 25 years of experience. Senior Director of Delivery in Technology at Targetbase, leading a diversified team of Data Analysts and Campaign Analysts, in support of multi-component CRM solutions. Prior to joining Targetbase, Amy spent 10+ years at Acxiom and 7+ years at Allant, servicing numerous industries, in a variety of job roles (via promotion), including: Strategic Accounts Marketing Operations Manager, Client Relationship Manager and Solutions Delivery Leader. Several of Amy's key achievements are leading a team to execute over 400 consecutive error-free direct mail deliverables, helping to build the foundation opportunity for a multi-million dollar client-brand expansion, being named an industry Quality Assurance Process Champion and achieving the highest possible rating for customer service by ABN-AMRO’s external rating firm.
Targetbase
View- Website:
- targetbase.com
- Employees:
- 329
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Senior Director Of Delivery, TechnologyTargetbase Oct 2023 - PresentIrving, Texas, United StatesEnthusiastic Marketing-Technology Operations Senior-Level Leader with a unique portfolio of hybrid CRM skills, including a Technology-background, in conjunction with a passion for Client Service and teaming-leadership. Marketing-Technology delivery expert on process best practices, efficiencies, and quality. Highlights include:• Seamless CRM campaign and development solution leadership, design/implementation, and ongoing success • Superior-quality for all internal and external deliverables• Excellence in financial management across millions of dollars in annual revenue for large, strategic accounts• Strong, optimal cross-functional collaboration on key initiatives• Key focal point for client management and relationship building• Member of the leadership/business team, responsible for planning, resourcing, and account growth • Positive, motivating style with a goal to empower, coach, develop and inspire others to grow professionally
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Director Of Delivery, TechnologyTargetbase Jul 2015 - Sep 2023
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Marketing Operations Manager, Strategic AccountsThe Allant Group 2013 - Jun 2015Naperville, IllinoisEnsure the successful integration of all operational components and staffing for multiple strategic Enterprise Marketing Solutions, within the Retail Industry Vertical. Lead a team of industry subject matter experts in the areas of IT/Client Systems, Unica, Email/Interactive and Client Services through the full “optimization lifecycle” of top tier accounts. Specific focal areas include: onboarding and leading operational support, resource planning, project estimations/margin configuration, facilitating key database enhancements, identifying/invoking process efficiencies and ensuring the highest quality error-free deliverables, while providing a superior level of service support. Manage success of CRM (Customer Relationship Management) platform functionality/continuity, data integration, model performance, execution of multi-channel marketing efforts via campaign tools and business intelligence reporting. -
Account ManagerThe Allant Group Jan 2008 - 2013Naperville, IllinoisPrimary Client Service Account Management focal point for operational CRM solutions, as well as new solution onboarding activities, including: client Discovery, Design, Development, Implementation and Migration. Facilitate interdepartmental resources and activities to support daily production, as well as ongoing solution enhancement projects and strategic growth initiatives. Communicate and present to Managerial and Executive-level client contacts on a routine basis. Design Alterian and Unica campaign quality assurance plans resulting in 100% Error Free deliverables for 5 consecutive years.
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Project ManagerAcxiom 2003 - 2008Managed all aspects of high-visibility strategic projects for Financial Service, Insurance and Automotive Industries, including: product beta testing, quality initiatives, ongoing communication efforts and infrastructure upgrades. Analyzed business requirements, determined level of effort, designed project plans, and oversaw the execution of deliverables while adhering to strict deadlines. Assured that projects were completed on time, or ahead of schedule, and error-free. Maintained daily communication with clients and team members, developed strong working relationships, and acted as a consultative partner. Utilized statistical models to perform process and resource estimations, and communicated proposals to Executive-level leadership. Appointed as a member of the Quality Assurance Task Force. Regarded as a subject matter expert for internal corporate audits as well as Sarbanes-Oxley guidelines. -
Client Relationship ManagerAcxiom 2002 - 2003Downers Grove, IllinoisManaged the relationship and ongoing logistical support for the company’s top-tier multi-million dollar strategic client. Oversaw a multiple component business solution, including: customer data integration, data strategy, real-time processing, and automated batch processing. Identified and executed areas for account growth, including a multi-year driver’s license data contract. Presented with the Strategic Alliance Business Unit Certificate of Excellence.
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Solutions Delivery Leader / Client Services MgmtAcxiom 1999 - 2002Downers Grove, IllinoisDirected teams of technicians, developers, and client service professionals working in client server and mainframe environments. Responded to critical client issues, and developed solutions to assure customer satisfaction. Requested by a top financial client to work on-site as a temporary data processing consultant. Developed a peer performance program and a team leader status reporting tool. Honored with the ACE Award for exemplary work in coordinating production processing.
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Client Service\Senior Client Service RepresentativeAcxiom 1997 - 1999Downers Grove, IllinoisInterpreted client specifications and developed efficient, cost-effective project plans. Functioned as a liaison between the client and technical team members. Provided superior quality assurance for all project deliverables. Received formal letters of commendation from Executive-level clients as a result of excellence in data processing and project management efforts.
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Assistant Branch ManagerLasalle Bank / Abn-Amro 1996 - 1997Cicero, IllinoisCoordinated Consumer Lending, Personal Banking, Safe Deposit Vault, Teller Operations, and the ATM Program. Conducted Federal Regulations compliance training classes. Motivated a staff of twenty employees to refer and cross-sell banking products and services. Promoted to manage daily banking operations for two high-traffic retail branches. Received the highest possible score from an external customer service rating firm.
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Management Trainee I & Ii (Mgmt Training Program)Lasalle Bank Illinois / Abn-Amro 1995 - 1996Greater Chicago AreaSole recruit selected from the 1995 Northern Illinois University graduating class, for the prestigious Management Training Program. Developed banking procedures, analyzed financial reports, and managed all processes related to the underwriting of consumer loans. Exceeded project expectations by achieving 140% of goal during the sales phase of the position. Trained members of staff throughout Northern Illinois in Financial Services Supervisory roles, Loss Prevention, Customer Service, Community Banking Support, and Operations Administration.
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Marketing InternshipMetromail Corporation 1991 - 1995Lombard, Illinois
Amy Schaefer Skills
Amy Schaefer Education Details
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Business Administration
Frequently Asked Questions about Amy Schaefer
What company does Amy Schaefer work for?
Amy Schaefer works for Targetbase
What is Amy Schaefer's role at the current company?
Amy Schaefer's current role is Senior Director of Delivery, Technology at Targetbase.
What is Amy Schaefer's email address?
Amy Schaefer's email address is as****@****oup.com
What is Amy Schaefer's direct phone number?
Amy Schaefer's direct phone number is +197250*****
What schools did Amy Schaefer attend?
Amy Schaefer attended Northern Illinois University.
What skills is Amy Schaefer known for?
Amy Schaefer has skills like Database Marketing, Crm, Direct Marketing, Multi Channel Marketing, Management, Strategy, Business Intelligence, Account Management, Leadership, Databases, Analytics, Customer Acquisition.
Who are Amy Schaefer's colleagues?
Amy Schaefer's colleagues are Abid Naeem, Kathryn Duarte, Sudeepthi Mandava, Ph.d., Sara Mills, Jenna Griggs, Aaron Wolske, Michael Mcnair.
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Amy Pecota
Los Angeles, Ca
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