Amy Schaefer Email & Phone Number

Irving, Texas, United States

• Enthusiastic Marketing-Technology Operations Senior-Level Leader with a unique portfolio of hybrid CRM skills, including a Technology-background, in conjunction with a passion for Client Service and teaming-leadership..
• Seamless CRM campaign and development solution leadership, design/implementation, and ongoing success
• Superior-quality for all internal and external deliverables
• Excellence in financial management across millions of dollars in annual revenue for large, strategic accounts
• Strong, optimal cross-functional collaboration on key initiatives
• Key focal point for client management and relationship building

Naperville, Illinois

Ensure the successful integration of all operational components and staffing for multiple strategic Enterprise Marketing Solutions, within the Retail Industry Vertical. Lead a team of industry subject matter experts in the areas of IT/Client Systems, Unica, Email/Interactive and Client Services through the full “optimization lifecycle” of top tier.

Naperville, Illinois

Primary Client Service Account Management focal point for operational CRM solutions, as well as new solution onboarding activities, including: client Discovery, Design, Development, Implementation and Migration. Facilitate interdepartmental resources and activities to support daily production, as well as ongoing solution enhancement projects and strategic.

Managed all aspects of high-visibility strategic projects for Financial Service, Insurance and Automotive Industries, including: product beta testing, quality initiatives, ongoing communication efforts and infrastructure upgrades. Analyzed business requirements, determined level of effort, designed project plans, and oversaw the execution of deliverables.

Downers Grove, Illinois

Managed the relationship and ongoing logistical support for the company’s top-tier multi-million dollar strategic client. Oversaw a multiple component business solution, including: customer data integration, data strategy, real-time processing, and automated batch processing. Identified and executed areas for account growth, including a multi-year driver’s.

Downers Grove, Illinois

Directed teams of technicians, developers, and client service professionals working in client server and mainframe environments. Responded to critical client issues, and developed solutions to assure customer satisfaction. Requested by a top financial client to work on-site as a temporary data processing consultant. Developed a peer performance program and.

Downers Grove, Illinois

Interpreted client specifications and developed efficient, cost-effective project plans. Functioned as a liaison between the client and technical team members. Provided superior quality assurance for all project deliverables. Received formal letters of commendation from Executive-level clients as a result of excellence in data processing and project.

Cicero, Illinois

Coordinated Consumer Lending, Personal Banking, Safe Deposit Vault, Teller Operations, and the ATM Program. Conducted Federal Regulations compliance training classes. Motivated a staff of twenty employees to refer and cross-sell banking products and services. Promoted to manage daily banking operations for two high-traffic retail branches. Received the.

Greater Chicago Area

Sole recruit selected from the 1995 Northern Illinois University graduating class, for the prestigious Management Training Program. Developed banking procedures, analyzed financial reports, and managed all processes related to the underwriting of consumer loans. Exceeded project expectations by achieving 140% of goal during the sales phase of the position..

Lombard, Illinois