Amy Schaefer Email & Phone Number

Irving, Texas, United States

Enthusiastic Marketing-Technology Operations Senior-Level Leader with a unique portfolio of hybrid CRM skills, including a Technology-background, in conjunction with a passion for Client Service and teaming-leadership. Marketing-Technology delivery expert on process best practices, efficiencies, and quality. Highlights include:• Seamless CRM campaign and development solution leadership, design/implementation, and ongoing success • Superior-quality for all internal and external deliverables• Excellence in financial management across millions of dollars in annual revenue for large, strategic accounts• Strong, optimal cross-functional collaboration on key initiatives• Key focal point for client management and relationship building• Member of the leadership/business team, responsible for planning, resourcing, and account growth • Positive, motivating style with a goal to empower, coach, develop and inspire others to grow professionally

Naperville, Illinois

Ensure the successful integration of all operational components and staffing for multiple strategic Enterprise Marketing Solutions, within the Retail Industry Vertical. Lead a team of industry subject matter experts in the areas of IT/Client Systems, Unica, Email/Interactive and Client Services through the full “optimization lifecycle” of top tier accounts. Specific focal areas include: onboarding and leading operational support, resource planning, project estimations/margin configuration, facilitating key database enhancements, identifying/invoking process efficiencies and ensuring the highest quality error-free deliverables, while providing a superior level of service support. Manage success of CRM (Customer Relationship Management) platform functionality/continuity, data integration, model performance, execution of multi-channel marketing efforts via campaign tools and business intelligence reporting.

Naperville, Illinois

Primary Client Service Account Management focal point for operational CRM solutions, as well as new solution onboarding activities, including: client Discovery, Design, Development, Implementation and Migration. Facilitate interdepartmental resources and activities to support daily production, as well as ongoing solution enhancement projects and strategic growth initiatives. Communicate and present to Managerial and Executive-level client contacts on a routine basis. Design Alterian and Unica campaign quality assurance plans resulting in 100% Error Free deliverables for 5 consecutive years.

Managed all aspects of high-visibility strategic projects for Financial Service, Insurance and Automotive Industries, including: product beta testing, quality initiatives, ongoing communication efforts and infrastructure upgrades. Analyzed business requirements, determined level of effort, designed project plans, and oversaw the execution of deliverables while adhering to strict deadlines. Assured that projects were completed on time, or ahead of schedule, and error-free. Maintained daily communication with clients and team members, developed strong working relationships, and acted as a consultative partner. Utilized statistical models to perform process and resource estimations, and communicated proposals to Executive-level leadership. Appointed as a member of the Quality Assurance Task Force. Regarded as a subject matter expert for internal corporate audits as well as Sarbanes-Oxley guidelines.

Downers Grove, Illinois

Managed the relationship and ongoing logistical support for the company’s top-tier multi-million dollar strategic client. Oversaw a multiple component business solution, including: customer data integration, data strategy, real-time processing, and automated batch processing. Identified and executed areas for account growth, including a multi-year driver’s license data contract. Presented with the Strategic Alliance Business Unit Certificate of Excellence.

Downers Grove, Illinois

Directed teams of technicians, developers, and client service professionals working in client server and mainframe environments. Responded to critical client issues, and developed solutions to assure customer satisfaction. Requested by a top financial client to work on-site as a temporary data processing consultant. Developed a peer performance program and a team leader status reporting tool. Honored with the ACE Award for exemplary work in coordinating production processing.

Downers Grove, Illinois

Interpreted client specifications and developed efficient, cost-effective project plans. Functioned as a liaison between the client and technical team members. Provided superior quality assurance for all project deliverables. Received formal letters of commendation from Executive-level clients as a result of excellence in data processing and project management efforts.

Cicero, Illinois

Coordinated Consumer Lending, Personal Banking, Safe Deposit Vault, Teller Operations, and the ATM Program. Conducted Federal Regulations compliance training classes. Motivated a staff of twenty employees to refer and cross-sell banking products and services. Promoted to manage daily banking operations for two high-traffic retail branches. Received the highest possible score from an external customer service rating firm.

Greater Chicago Area

Sole recruit selected from the 1995 Northern Illinois University graduating class, for the prestigious Management Training Program. Developed banking procedures, analyzed financial reports, and managed all processes related to the underwriting of consumer loans. Exceeded project expectations by achieving 140% of goal during the sales phase of the position. Trained members of staff throughout Northern Illinois in Financial Services Supervisory roles, Loss Prevention, Customer Service, Community Banking Support, and Operations Administration.

Lombard, Illinois