With over eight years of work experience in customer success and business development, I am passionate about helping customers achieve their goals and grow their businesses. Currently, I work as a Senior Customer Success Manager at LinkedIn, where I support hiring solutions for customers across various industries and regions.In my previous role as a Customer Success Manager at Financial Times, I managed new business accounts and delivered value to customers through onboarding, training, retention, and renewal strategies. This includes being part of a successful beta test and launch of the Financial Times' enterprise sharing tool while on a six month secondment with product/sales. I also developed and pitched a new leave allowance policy to senior leaders as a Next Generation Board member, demonstrating my leadership and advocacy skills. I have strong competence in Microsoft Excel, customer service, and storytelling, which I have enhanced through online certifications and courses.
Listed skills include Microsoft Office, Microsoft Excel, Public Speaking, Powerpoint, and 22 others.