Zephyr has been built to deliver extraordinary wine experiences for it's surrounding community and visitors from everywhere. Should you ever find yourself in Reno, Nevada, we would love to have you as our guest to enjoy an inviting and comfortable space with beautiful mountain and valley views while enjoying delicious wines from around the world along with your choice from our tasty tapas menu.We have a wonderful event space where we'll be happy to host your next group gathering. Whether it's a corporate gathering, birthday party, engagement party, holiday party, networking event or most any other reason you have to bring friends and/or colleagues together, Zephyr will be thrilled to be your host location of choice.

Formulated comprehensive global methodology to manage SaaS and Software Maintenance subscription contracts, standardize policies and streamline procedures for renewals including proposal development, pricing strategy, contract negotiations and revenue forecasting. Leveraged exceptional interpersonal skills to collaborate with customer success, sales, support, product management, finance, professional services, channels, and legal teams to deliver cohesive and superior customer experiences at all interaction points. ● Drove SaaS renewals program helping facilitate Annual Recurring Revenue (ARR) growth from $9M to over $50M, while maintaining gross retention rates above 90% and net retention rates exceeding 110%.● Mentored and synchronized efforts among 30 account directors and 16 customer success managers across three international regions (Americas, Europe, Asia Pac.) to facilitate expedient and revenue-optimizing deal conclusions.● Coordinated and strategized with customer success, support, sales and product management teams to proactively monitor customer health metrics to identify expansion opportunities and mitigate renewal risks.● Performed as critical escalation point of contact to mitigate risk as well as to track and report on ARR churn in close cooperation with customer success, sales, support, product management and finance teams.● Led revamp of Renewals function prioritizing improvements in renewal timeliness, pricing uplifts, multi-year agreements, negotiation tactics, contract consolidation + co-termination, documentation, reporting and forecasting. ● Established methodology to track and report on annual recurring revenue opportunities, wins, risks and losses at customer, product and rationale levels to drive improved organizational visibility and responsiveness.

Advised sales executives as the trusted "go-to" resource, providing strategic direction on renewal value propositions, price negotiation, and leveraging internal resources to optimize renewals and advance new sales opportunities. Developed and delivered enablement training to sales executives on product value propositions and best practices for CRM tools and resources, enhancing selling effectiveness and streamlining account management. Participated in field marketing events, demonstrating service offerings and collaborating with domestic and international clients, business partners, and colleagues. ● As a Strategic Renewals Sales Leader, I maintained annual renewal rates of over 96% across a territory propelling $700M+ in annual subscription revenue from a diverse range of enterprise software products.● As a Strategic Renewals Sales Leader, I facilitated recurring solution implementation workshops with sales teams/clients, identifying/mitigating risks, achieving desired client ROI, maximizing renewals, and accelerating identification of new opportunities.● As a Strategic Renewals Sales Leader, I established a revenue-based, territory-specific cross-sell and up-sell opportunity framework for sales executives across North America, promoting proactive selling and enhancing visibility into revenue risks and opportunities.● As a Regional Renewals Account Manager, I achieved quarterly and annual quotas with an average annual contract revenue growth rate of 15%+, implementing targeted discount reductions and establishing multi-year contract terms with built-in annual growth.● As a Regional Renewals Account Manager, I led a team of six Account Managers focused on negotiating and closing high-value contracts ($50K - $10M+ per year), contributing to approximately $300M in annual revenue.