As a customer success and project management expert, I have a proven track record of delivering effective solutions and maximizing customer satisfaction. I have managed 40+ existing enterprise accounts at Toast, a leading cloud-based restaurant management platform, driving account utilization and generating $1.2M in annual revenue.In my previous role as a customer success manager at International Market Centers, I delivered end-to-end lifecycle processes from account development, onboarding, training, and issue resolution, securing a 90% retention rate and a 15% revenue growth. I also successfully upsold customers on upgraded equipment, leveraging my skills in stakeholder management, communication, and negotiation. I am passionate about helping customers achieve their desired outcomes and building long-term relationships. I can bring diverse perspectives and experiences to the team, as I have worked with customers from various industries and regions. I am always eager to learn new skills and technologies, and to collaborate with cross-functional teams to deliver workable solutions.