Andrea Kline Email and Phone Number
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Andrea Kline personal email
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Andrea Kline is a Director of Hotel Operations at Inspirato at Inspirato. They possess expertise in hotels, hospitality, event planning, customer satisfaction, hospitality management and 13 more skills. Colleagues describe them as "Andrea's customer service skills are fantastic. She is detailed oriented, professional and organized. Her communication skills are excellent and she is able to analyze and problem solve within the internal, multi-disciplinary environment and with customers and clients."
Inspirato
View- Website:
- inspirato.com
- Employees:
- 505
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Director, Hotel OperationsInspirato Mar 2022 - Present- Responsible for developing Hotel Portfolio strategy- Key contributor to data integrity and organizational efforts to support going public- Establish structured reporting and KPIs regarding operational performance of the Hotel Portfolio- Provide updates to senior management on team progress and operational goals
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Manager, Hotel OperationsInspirato Jan 2019 - Jul 2020-Managed team of 5, responsible for operational aspects of new and existing hotel contracts-Oversee Hotel Operations and delivery of new properties in collaboration with internal and external partners-Lead continued training efforts for Member Care and Sales Teams regarding processes and best practices
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Hotel Operations LeadInspirato Sep 2017 - Jan 2019Greater Denver Area• Spearhead process improvement initiatives to generate margin positive result of $1M within 12 months• Lead Hotel Ambassador Program and New Hire Training• Manage hotel contract renewal process• Lead Hotel Onboarding Training for new hotel partners added to Inspirato portfolio
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Hotel Operations AnalystInspirato Mar 2017 - Sep 2017Greater Denver Area• Developed and implemented a process for integrating salesforce with our GDS system• Integrated new hotel partners into connectivity platform• Established metrics to evaluate hotel performance, determining “winners” and “watchers”
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Travel Services SpecialistInspirato Mar 2015 - Mar 2017• Coordinated with hotel partners to provide contracted pricing for reservation inquiries• Managed reservations, service issues, and invoice approvals for entire hotel portfolio• Introduced, built, and streamlined salesforce processes to scale with increased booking volume• Constructed internal database of key hotel information to support customer facing teams
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Event CoordinatorMarriott International Aug 2014 - Mar 2015Denver, ColoradoPlan and manage numerous events and room blocks simultaneously while providing personalized, detailed service to each client.Responsible for 129 events in the 4th quarter of 2014Exceptionally skilled in PeopleSoft, Meeting Matrix, MICROS, OnDemand, and Oracle applications.Review and update all catering and sleeping room projections on a weekly basis to ensure forecasts are accurately projected.Support the Event Management team, and coordinate with all departments to ensure guest overall satisfaction is met.MVP AV Certified (Level 1)Certified in Marriott Event Planning and a Marriott Joy Wedding Planner -
Event Management Administrative AssistantMarriott International Oct 2013 - Mar 2015Denver, ColoradoCertified Centralized Travel Agency Commission AdministratorProficient in CI/TY, Pass Key, Red Coat Direct, Marriott Rewarding Events Program, One Yield, MARSHA, and Full Service Property Management SystemsPlan, manage, and distribute Banquet Event orders to appropriate departmentsHandle administrative duties for between 5-10 management level Event Planning and Sales HostsRising Star Award Recipient, April 2014
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Front Desk Representative / At Your Service AgentInterstate Hotels & Resorts Jan 2013 - Oct 2014Lancaster, PennsylvaniaWelcomed and acknowledged all guests according to Interstate and Marriott StandardsProcessed guest check ins and outs through confirming reservations, assigning rooms, and activating room keysKnowledgeable in all functions used in Full Service Property Management SystemsAnswered, recorded, processed, and followed up with all guest requests and concernsEfficiently resolved guest issues and billing disputesCoordinated effectively with housekeeping, sales, and multiple other departments to ensure optimal guest satisfaction
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Hospitality InternThe Walt Disney Company Aug 2012 - Jan 2013Orlando, FloridaEffectively maintained a safe and orderly work environment for my peers and myself while meeting cleaning expectations and time requirementsGained strong interpersonal skills through positive interactions with guests. Excelled in handling guest inquiries and exceeding guest expectationsMaintained rooms in a clean and presentable fashion -
Rotational Training Internship ProgramHilton Hotels & Resorts Jun 2011 - Aug 2011Lancaster, PennsylvaniaResponsible for pre-registration of Special Event Groups prior to guest arrivalWorked in conjunction with all departments to provide an exemplary guest experienceHosted in Hotel Restaurant, Café 2400Assisted Sales and Recreation Departments with office paperwork and tasksCoordinated front desk duties and the Hilton Honors Program
Andrea Kline Skills
Andrea Kline Education Details
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Bs, Hospitality Management, Business,
Frequently Asked Questions about Andrea Kline
What company does Andrea Kline work for?
Andrea Kline works for Inspirato
What is Andrea Kline's role at the current company?
Andrea Kline's current role is Director of Hotel Operations at Inspirato.
What is Andrea Kline's email address?
Andrea Kline's email address is ak****@****ato.com
What is Andrea Kline's direct phone number?
Andrea Kline's direct phone number is +130358*****
What schools did Andrea Kline attend?
Andrea Kline attended Indiana University Of Pennsylvania.
What skills is Andrea Kline known for?
Andrea Kline has skills like Hotels, Hospitality, Event Planning, Customer Satisfaction, Hospitality Management, Banquets, Front Office, Hospitality Industry, Restaurants, Hotel Management, Event Management, Sales.
Who are Andrea Kline's colleagues?
Andrea Kline's colleagues are Atnafu Atnafu, Adriana Yadira Garcia Contreras, Melanie Ochoa, Kristin Simmons, Brett Hawkins, Michaela Wood, Susie Turek.
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Andrea Kline
Greater Philadelphia
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