Andrea H. Email & Phone Number

In 2024 I've joined the fully remote Content & Publishing team at Skillup Technologies, a Bellevue, WA based, global EdTech solutions provider. In this role I'm proofing assets for online courses, everything from educational copy and landing pages (MS Word), to slide decks (PowerPoint), video scripts and videos (frame.io), storyboards, hands-on labs (Author Workbench), and interactive quizzes. Our team focuses on the needs of the learner, ensuring a seamless, accessible, and enriching experience for students in a variety of industries and contexts.

Portland, Oregon Metropolitan Area

I’m once again offering proofreading, editing, and content QA services on a freelance basis. Let’s connect and explore how we can work together!

In 2023 I joined a fully remote, Texas-based team of quality assurance specialists proofing complex, dynamic email marketing and SMS campaigns for a diverse variety of business clients.In this role, I used my keen eye for detail and technical aptitude to:☆ Proofread marketing content for spelling, logic, and consistency, and proactively make suggestions to improve copy.☆ Work with content templates, copy decks, creative comps, mock-ups, and other source-of-truth materials to ensure thoroughness and accuracy.☆ Test emails and links for detailed tracking, functionality, rendering errors (Email on Acid), and deployment details (Salesforce Marketing Cloud), and work cross-functionally with project managers and platform developers to identify and resolve all issues.☆ Diligently track and communicate project status via Adobe Workfront. ☆ Adhere to all production processes, client specifications, and best practices while keeping detailed activity logs.☆ Identify and report on trends and pain points. ☆ Maintain clear, consistent communication with teammates and cross-departmental stakeholders, and proactively provide and coordinate support to ensure successful, on-time project completion. ☆ Own each assigned project from start to finish, produce high-quality deliverables in accordance with competing deadlines, and act as the final eye before client approval and deployment.☆ Help the team maintain cumulative quality score of 98% error-free rate or higher. Special contributions included: ☆ Using creative problem solving to develop and improve web- and spreadsheet-based tools to streamline processes and increase quality by reducing the likelihood of errors being missed.☆ Leveraging AI (ChatGPT) to further innovate and iterate on tools. ☆ Designing process documentation initiatives, including a team wiki and enhanced workflow checklists.☆ Extensively copy editing the 2024 business website rebrand in close collaboration with the company's Creative Director.

In 2022 I joined a global, fully remote team of language service specialists responsible for proofreading, fact checking, and scoring complex transcripts from around the world. Subjects covered a broad range of industries and topics, including retail, biosciences, manufacturing, economics, and many others. ☆ Applied critical language comprehension and contextual interpretation to discern audio files, and keen editing skills to deliver an accurate, high-quality finished transcript in accordance with intelligent verbatim methodology, style guide, operating procedures, and required turnaround times. ☆ Acted as the final eye on each transcript before its being handed off directly to the client. ☆ Proactively communicated with management and in-house editors regarding observed trends and pain points. ☆ Contributed feedback and solutions regarding process documentation. Cumulatively processed 345 audio hours of dictation, with an overall "Excellent" quality rating of 98.3% error-free, and an overall average processing time of 1.96 hours per 1.00 hour of audio.

As a freelance transcriptionist, I listened to and transcribed audio files for a variety of clients and projects, covering an array of subject matter. I pride myself on my ability to produce highly accurate, well formatted transcripts needing little revision from final editors.

Greater Atlanta Area

For 3.5 years, I flexed my technical writing and problem solving abilities on the frontlines of chat- and email-based customer tech support for a multi-billion dollar email marketing application. I spent my days troubleshooting and resolving complex issues, instructing users on how to achieve various marketing objectives, and advising on how to best use the application on the technical side. I became a full-time remote employee in 2019 after participating in two remote pilot programs in 2017 and 2018. During my tenure, I processed over 12k support tickets while maintaining positive customer satisfaction scores and ranking in top productivity tiers.

In 2018 my passion for mental health advocacy led me to spearhead Mailchimp's company-sponsored, internal business employee resource group, the Disability & Neurodiversity Alliance, and its Brain Trust Committee for Mental Health. For its first 18 months I acted as Founding Chair, Treasurer, Copywriter, Communications Officer, Historian, and Event Coordinator. In this volunteer role I tapped into my administrative powers and writing skills to:☆ Lead a small team of volunteers.☆ Manage $12k annual budget and expenses.☆ Pitch and organize events and initiatives.☆ Oversee the design, selection, and ordering of branded swag.☆ Liaise with employees from different departments, campuses, and command chain levels.☆ Write and workshop all company-facing copy in collaboration with in-house copy editor.☆ Produce a periodic newsletter in Mailchimp.☆ Manage group's membership files, wiki, documentation, Google Drive, Google Forms, Mailchimp lists, moderated Slack channels, virtual team workspaces, etc.For my efforts on this innovative employee resource, I received the Q3 2018 Support Values Award for Empowering People.

After years of dabbling in freelance writing and editing services on the side, I became a full-time freelancer in 2015. For the following 2 years, I worked with a number of individual, small business, and nonprofit clients on a contract basis, from my fully equipped home office. In that time I:☆ Transcribed and/or closed captioned interviews, focus groups, documentaries, religious sermons, and presentations.☆ Composed and/or edited marketing emails, newsletters, advertisements, websites, product descriptions, menus, business correspondence, resumes and cover letters, slide decks, presentations, essays, academic papers, scripts, spreadsheets, social media postings, event programs, brochures, documentation, and more. ☆ Delivered administrative, virtual assistant, research, social media, data entry, and event support services.

Orlando, Florida Area

I spent 4.5 years writing and editing SEO content with the objective of driving call center traffic for an Orlando-based advertising agency. During that time I:☆ Strategically selected media for digital placement.☆ Crafted engaging copy while adhering to style guide, quality standards, and SEO best practices.☆ Edited and scored the work of copywriters for spelling, grammar, style, consistency, and accuracy.☆ Trained and oriented new hires during onboarding.☆ Coached copywriters and QAs.Notably, I became the company's first full-time remote employee after successfully completing the media department’s 2013 telecommute trial. From 2013 until departing in 2015, I worked 100% remotely while consistently earning the company an average of $30K to $60K monthly conversion revenue, and ranking in top tiers of departmental productivity and quality.

Jacksonville, Florida Area

My role centered around the accurate proofreading and timely processing of personal and corporate tax returns, financial audits, and weekly payrolls, in compliance with strict Federal regulations and deadlines. When not proofreading highly confidential financial materials, I spent my time providing administrative support to a staff of six accountants and one office manager. Special projects included launching their social media presence, digitizing decades worth of analog records, and compiling process documentation and reference guides for all proofreading and administrative workflows.

Gainesville, Florida And Jacksonville, Florida

Thanks to highly accurate language comprehension and editing skills, I advanced rapidly from entry level Transcriptionist to Quality Assurance (QA) Editor, then on to Senior QA Editor as well as a many-hat-wearing management role. My core QA function was editing, scoring, and auditing work of Transcriptionists and other QAs. In 2007, I relocated from Gainesville, FL to Jacksonville, FL to help launch, staff, train, and oversee a new satellite office location. My key contributions included: ☆ Revamping internal wiki from ground up to streamline dissemination of information across multiple satellite locations, resulting in improved processes and interoffice communication.☆ Creating, improving, and maintaining style guides, reference materials, onboarding and training handouts, trainer resources, training processes, and wiki content.☆ Training, coaching, and co-managing the day-to-day activities of local staff of 30+ Transcriptionists and QA Editors, and remote staff of 200+ Transcriptionists and QA Editors, in four satellite locations across two states. ☆ Co-heading training team. ☆ Managing shift coverage, time-off requests, queue traffic, and performance quality of local office staff. ☆ Coaching fellow QA Editors in giving tactful feedback while editing assignments.☆ Leading Transcriptionists in individual and group trainings to improve speed and accuracy.☆ Maintaining minimum 99% error-free rate.

English - Technical & Professional Writing (Online)

English & Business Administration (Online)

Graduated with Honors