Andrea L. Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas

Responsible for working with attorneys and clients in the preparation, filing, and monitoring of various immigration and nationality law matters including: H-1B, L-1, TN, EAD, I-140, EB-13, PERM, Adjustment of Status (employment based), and RFE responses.;- Performed research to obtain information such as background on a company or industry, government wage data, processing procedures, standard processing times;- Initiated contact with clients and government officials to obtain necessary information;- Account management for several large corporate clients consisting of: directly assisting employees; advising HR contacts regarding immigration processes and timelines; and coordinating case initiations and process flows; and, - maintained client immigration records and monitored status expiration dates, filing deadlines, and other related processes.

Houston, Texas

Provided support in the critical role of client global program management for large multinational client accounts. * Oversaw all case work for clients, involving project and case management of small to large clients.* Developed relationships with client stakeholders to understand their business and support client organization in their objectives and goals.* Communicated directly with client on matters relating to client’s global mobility program and provided a bridge for smooth communication between client and legal teams.* Created and updated client-specific protocols, procedures, and ensured they were communicated and implemented by legal teams.* Promoted a strong connection between client and legal teams through regularly scheduled meeting, understanding client’s culture, and adopting the same when communicating with client. * Reported assessments of legal team performance and discusses action plans to resolve any issues.* Met regularly with Program Manager to discuss the overall client account management and actively participated in suggesting and implementing process improvements.* Reviewed all emails relating to client cases to ensure adherence to client protocols and BAL’s service standards.* Worked closely with BAL’s legal teams to improve efficiencies in process and increase client satisfaction.* Anticipated and assisted in resolving issues that may compromise BAL’s service standards and/or the client’s service level expectations.* Generated, analyzed, and provided reports to the client on a regular basis.* Provided guidance to and assisted the firm-wide teams with billing concerns relative to the specific client protocols.* Assisted with providing clients general country advice, strategy planning, and assessments on cases not yet initiated.*Assessed and initiated global matters with network partners in various locations and monitored status of processes.

Houston, Texas Area

- Responsible for working with attorneys and clients in the preparation, filing, and monitoring of various immigration and nationality law matters including: H-1B, L-1, TN, E-2, E-3, R-1, EAD, I-140, EB-13, PERM, Adjustment of Status (employment and family based), and RFE responses.;- Performed research to obtain information such as background on a company or industry, government wage data, processing procedures, standard processing times;- Initiated contact with clients and government officials to obtain necessary information;- Account management for several large corporate clients consisting of: directly assisting employees; advising HR contacts regarding immigration processes and timelines; and coordinating case initiations and process flows; and, - maintained client immigration records and monitored status expiration dates, filing deadlines, and other related processes.

Houston, Texas Area

• Investigated and resolved customer concerns by working cooperatively with several departments within the company. • Researched billing and account inaccuracies to reconcile A/R history for customer accounts• Collected past due account balances and managed accounts for over three hundred corporate accounts. • Monitored delinquent accounts and ensured credits, late fees, and past due balances were cleared in a timely manner.

College Station, Tx And Houston, Tx

• Obtained critical, time-sensitive marketing information for clients by evaluating customer satisfaction through telephone interviews and recorded calls. • Successfully learned and utilized several software and web-based programs developed by the company to complete job functions. • Worked independently as a remote agent from July 2008 to July 2010.

Bs, Interdisciplinary Studies (Political Science And Psychology)

Political Science

Activities and Societies: Alpha Phi Omega, Aggie Allies, TAMU Global Leadership Institute 2006-2007