• Renewals Management: Consistently exceeded annual Quotas, driving approximately $25M in renewals with a remarkable retention rate of ~90%, Achieving between 95% and 147% of annual targets. Generated well over $10M in qualified leads and/or upsell opportunities. • Customer Engagement: Fostered strong relationships with clients, serving as a trusted advisor, and addressing their specific issues, struggles and goals. Played a strategic role in account planning and reviews for critical accounts.• At-Risk Mitigation: Developed and executed at-risk plans to mitigate churn and attrition, successfully maintaining customer retention and adoption during transitions.renewals with a remarkable retention rate of ~90%, Achieving between 95% and 147% of annual targets. Generated well over $10M in qualified leads and/or upsell opportunities.• Training and Mentorship: Trained and mentored new renewal managers worldwide on renewal fundamentals and pipeline management, enhancing team performance.• Operational Efficiency: Integrated tightly with cross functional teams that resulted into Implementing several process improvements that streamlined renewals, leading to increased productivity for the renewals team.• Volunteer and Leadership Initiatives: Actively contributed to internal initiatives, such as the Culture Club and the Tableau Foundation Community Board, driving positive change and community engagement.• Communications: Participated in multiple customer conferences by planning and executing on programs to better drive our participants experience as well as lending expertise to corporate communications and executive and customer experience. • Accelerate Graduate / Presidents Club.

I am a Customer Success Manager for Tableau Software, the leading provider of fast analytics and data visualization software. At Tableau, our mission is to help people see and understand their data. Tableau enables anyone to easily create and share interactive data visualizations, dashboards and analytics, and can scale to organizations of any size or reach.

• Implement cost effective systems over capital, operating expenditures, manpower and wages. • Monitor key performance index (KPI’s), including forecast, delivery plan, efficiency, sales, support, quality, and excess resources. • Acted as a point of contact between clients and Fine Solutions in order to help them solve problems. This may include needing additional licenses, getting support or training, renewing maintenance or planning for upgrades and additional features.• Manage team of Operations Specialists and oversee a $5M budget. • Successfully managed competitor acquisition adding $1.3M in revenue to date in 2014 and allowing company to remain on Inc. 5000: Fastest-Growing Private U.S. Companies for 6th consecutive year.

Contracted by Microsoft to elevate the role and impact of social media and enhance the understanding of how conversations across the Internet are impacting the Microsoft Partner Network and the Worldwide Partner Conference brands. Evolve the established analytics into insightful actionable data to inform and equip management teams with unique insights allowing them to make key business decisions. • Manage social media for the Microsoft Partner Network and Worldwide Partner Conference. Develop strategy and execution of communications through DigitalWPC.com and social channels including Facebook, Twitter, and YouTube. Strategy and execution led to a 109% increase of fans/followers across Twitter and an increase of 41% on Facebook in less than 8 months.• Leveraging data from several social analytics platforms to identify influencers, content sources, and themes that are influencing the perceptions of Microsoft Partner Network and Worldwide Partner Conference. Synthesizing data to provide recommendations to various teams on how to optimize campaigns.• Responsible for the selection of tools to analyze sentiment, reach, and volume of messages as well as identify and engage online influencers. • Partnering closely with public relations, digital marketing, and engagement teams to implement proven methodologies and share best practices, in regards to how campaigns are executed, evaluated and measured.• Continually analyzing and optimizing social media tools to ensure data collection, sentiment, and outcomes are accurate and consistent, managing listening exercises around hot issues that could have a negative impact along with leveraging social to inform decisions around execution of appropriate mitigation plans.

Craft and execute the go-to-market strategy. Create product positioning and messaging. Create and manage the field enablement strategy. Report on results, identify new opportunities, and deliver strong ROI. Drive and develop internal and external communications, social media, PR, digital marketing and planning relevant events.Primary point-of-contact for Microsoft groups seeking to distribute diverse communications to Microsoft Advertising Sales and Support teams. Created and executed a communications plan that was adopted by our counterparts in Europe and Asia, allowing us to fine-tune by market and audience. • Worked with senior-level executives to ensure their projects, products and messaging was placed into the appropriate communications channel, this included working with our PR team, distributing internally and working with our partners to ensure consistency across channels. • Advised on vehicle, tone, method and timing of communications.• Managed operations of multi-channel communications to 1500+ sales and marketing recipients, and senior-level executives. • Successfully managed a team of marketing managers and oversaw a $1.5MM budget.• Global Planner for the Cannes Lion International Festival of Creativity, drove global marketing campaigns, defined the most impactful messaging vehicles for the global audience and developed compelling content.• Executive Producer on all internal and external video development asks. Drove planning, scheduling, budgeting, assets and talent acquisition. The primary point of contact between the creative team and the stakeholders. • Developed and produced a high quality, live webcast serving as the primary executive-level communications portal, reaching 1000+ employees.