Andrea Mitchell Email & Phone Number

Peabody, Massachusetts, United States

- Receive 911 calls via the Vesta 911 system- Ask prompted questions to decipher the acuity of each call, using IAED EMD protocols- De-escalate callers during a traumatic or stressful call- Start CPR to unconscious patients via the caller - Administer Narcan, epi pen, aspirin, etc. to patient via the caller or the patient directly if they are able to do so- Constant communication with Police and Fire on calls and call status’ - Book transfer calls from facilities to the Hospital- Great customer service with patience, empathy and understanding

• Visit 3 Whole Foods per day, ranging from Portland, ME to Beverly,MA• Represent 25 brands by advocating for them, introducing new items and telling the brands story• Pack out products from my brands to ensure they are stocked on the shelf and that the ordered quantity is sufficient• Work with management at Whole Foods to get "wins" - better shelf placement, multiple placements, new SKUs ordered and on the shelf• Build rapport and a good relationship with employees at each store, and help them wherever needed

Peabody Ma

• Professionally answer calls and redirect them appropriately, within two rings• Set up and troubleshoot users in SAP Concur• Submit invoices through portal billing along with emailing/mailing invoices• Assist in planning/coordinating/execution of events, including board meetings and sales meetings of over 75 employees• Assist with any travel complications as well as oversee budget for travel• Oversee cleanliness of entire office throughout the day including conference rooms and kitchens• Order supplies adequately to ensure proper inventory, as well as monthly coffee orders• Sort and deliver mail daily, including UPS/FedEx packages• Prepare and scan warehouse documents• Book travel for executives and interviewees• Support entire office with any concerns or needs

Swampscott, Ma

• Maintain speed and quality while servicing up to 150 people per hour• Ensure quality standards are executed• Working well as a team• Give the best customer service in the fastest manner• Money accuracy • Always maintain cleanliness of store

Saugus, Ma

• Determined sales and service issues of members• Map Routing• Hotel/Car Rentals• Maintained and exceeded call quota• Issued Renewal and Duplicate Massachusetts Driver Licenses and vehicle Registrations• Sold an abundance of various products including foreign currency, traveler’s checks, and EZ Pass transponders• Maintain inventory of tickets on hand

Saugus, Ma

• Handled direct responsibilities to District Manager/Regional Manager• Responsible for the quality of customer service and work completion of a 9 person staff• Met and exceeded sales quota daily, weekly, and monthly• Responsible to have created schedules that coincided our peak and low volume intervals• Hired and maintained staff• Ascertained and resolved any issues with customers and/or employees• Was responsible to keep kiosk looking clean and correctly merchandised

Danvers, Ma

• Starting as a sales associate, I was promoted to Assistant Manager within one year• When Manager left, I was responsible for all general managerial work• Constantly had to be focused on inventory/loss prevention• Merchandise appropriately to influence sales• Staffing• Scheduling• Trained employees to give exceptional customer service• Had to exceed in all sales quotas

Essex, Ma

• Worked efficiently and effectively to help customers in a timely manner• Was cross-trained in all kitchen positions • Had to work in extremely hot conditions• Had to deliver memorably great customer service• Maintained kitchen cleanliness, along with other crew members