Andre Arnold Email & Phone Number

Houston, Texas, United States

Provides support, and lends technical expertise, to departments and users for software, applications, security,and systems issues.1. Provides technical support for desktop computers and other peripheral equipment, including installing,configuring, maintaining, and repairing equipment in a networked environment. Determines feasibility of repairor replacement of equipment, and acts on issues as necessary.2. Troubleshoots desktop services and systems and makes recommendations for improvements to increaseproductivity and address workflow issues.3. Meets with users to determine software, application, or systems needs. Researches solutions and providesusers with recommendations for appropriate solutions to address their needs.4. Provides training to users on various systems, applications and software as needed.5. Documents each case, annotating all updates to ensure proper documentation of the resolution.6. Maintains database of desktop services issues and resolutions for future reference.7. Responsible for maintaining equipment and software inventory. Maintains files and documentation forvarious software installations.8. Approves all IT lease and purchase requests.9. Participates in the execution of rollouts/deployments, migrations and upgrades.10. Other duties as assigned.

San Antonio, Texas, United States

• Received and deployed hundreds of computer laptop/Chromebook /tablet/iOS and testing inspection of devices for functionality.• Kept record of multiple devices operating scanners to input devices. into Excel. • Controlled the Re-imaging of 400 laptop devices and updating iPads, setup, and configuration. • Lead Desktop support and troubleshooting within 12 campuses received from tickets.• Analyzed removing malware/viruses on 100 devices within each campus. • Consulted with the team about possible basic hardware repairs keyboard, screen, and battery replacements as needed. • Monitor and manage Google Admin Console for user activity, application settings, and organizational units. • Deploy and manage applications through JAMF, including app installation, updates, and removal.• Create, apply, and manage device policies for security, compliance, and configuration purposes.• Enroll and configure Windows devices in Microsoft Intune• Deploy and manage applications through Intune, including application installation, updates, and removal.

Bachelor Of Business Administration - Bba, Computer/Information Technology Administration And Management

Chemical Engineering