Andreea Ivan Email & Phone Number

Bucharest, Romania

- Leading the Operational Sourcing – IT Team- Responsible for the sourcing process and for providing expertise over tactical and operational procurement in term of sourcing;- Point of escalation with direct participation in negotiating commercial conditions, policies and contractual terms with vendors;- Execute operational and tactical sourcing projects, low, medium & high complexity using the client and the internal systems and complying with client’s policies & procedures- Build strategic partnerships across the organization and with vendors at the highest level;- Improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality;- Overseeing staffing/recruiting/training/coaching of direct reports including performance reviews and development plan- Ensuring the fulfilment of performance indicators, SLA, KPI (cycle time, contract expiring, productivity) & delivering action plans to improve these- Acting as single point of contact/escalation for the client.

Bucharest, Romania

• Leading the service delivery team (in charge with contract review and audit) and ensuring the team's processes and tasks are carried out efficiently;• Determining ways to reduce costs without sacrificing customer satisfaction;• Responsible for the strategic contract process and for providing expertise over tactical and operational procurement in term of contracts;• Planning and leading projects to improve business processes and people development• Identification and implementation of process changes,system changes and change requests to system/process;• Overseeing staffing/recruiting/training/coaching of direct reports including performance reviews and development plan• Managing day to day operations in terms of sourcing contract review;• Ensuring the fulfilment of performance indicators, SLA, KPI (cycle time, contract expiring, productivity) & delivering action plans to improve these;• Acting as single point of contact/escalation for the client.

Bucharest, Romania

• Leading, mentoring and training direct reports;• Responsible for recruiting new members for the team;• Performing quarterly evaluations of direct reports and development of professional career plans;• Providing internal clients with various reports (Days to Pay, Late Payments, Manual Payment, Team Performance KPI’s); • Acting as single point of contact/escalation for BAT Partners for Issue team (over 30 BAT markets);• Leading internal projects at department and global level (improvement for current processes, knowledge management)• Leading RPA implementation and Change Requests to SAP at a global level for process in scope.

Bucharest, Romania

• Perform various reports (daily/weekly/monthly) as per the process• Perform monthly analysis reports and reconciliation of accounts;• Designated back-up for TL from a team of 9;• Train and develop the junior colleagues.

Bucharest, Romania

• Managing day to day operations of one of the highest grossing store in the region;• Managing a staff of 20 people per shift, often being the highest manager on duty in the shop;• Coordinating own team of 18-25 people that consistently met the KPIs;• Recruit, Train, Develop and Asses Sales Advisors to meet customer service KPIs;• Develop and implement sales strategies that resulted in a 7-10% sales increase;• Perform annual performance evaluations and develop personal development plan together with direct reports;• Identify and train new managers;• Monitor and maintain store KPIs;• Store Staff planning to ensure 80% coverage/availability;• Execute and implement visual merchandising plan according to company guidelines;• Responsible for Financial and Commercial planning, scheduling, stock availability and control;• Respond to customer queries and complaints.

Master'S Degree, Communication And Public Relations

GENERAL & INTENDED LEARNING OUTCOMES - Strategic communication & planification; - Planning, developing and implementing PR strategies.

Bachelor'S Degree, Economics And Management

GENERAL & INTENDED LEARNING OUTCOMES - The ability to understand and apply basic investigation principles and methods related to the area.