Andrew Cummins Email & Phone Number

Managed client relationships, ensuring continuous platform usage and successful contract renewals.Drove engagement with new and additional features, enhancing client satisfaction and platform utilization.Created and implemented an account planning template adopted by the entire division, standardizing and streamlining the account management process.Led a work group to templatize a feature, improving scalability and onboarding success rates.Secured contract renewals from three major accounts, contributing significantly to revenue retention.Collaborated with engineering and customers to develop two performance-tracking dashboards for the commerce platform.Coordinated with internal teams to standardize a new confirmation email template, enhancing communication efficiency.Monitored customer requests, identified common needs, and advocated for new feature development.Partnered with product teams to develop product requirement documents (PRDs) for enhancing platform integrations.Utilized VSO, TOAD, and Microsoft products (Whiteboard, Excel, Loops, Teams) for efficient project management and collaboration.Gained experience with AI tools like Build Better, applying innovative solutions to client needs.

Colorado Ski Markets

• Managed the highest value hotel partners across Colorado’s ski destinations by discovering their business and strategic goals and matching them to solutions on the Booking platform• Created and led a team of sales and product specialists in North America to research and improve products specific to the ski market. Presented the results to the global development team in Amsterdam, resulting in the re-prioritization of projects and an expansion of resources for new initiatives• Achieved or exceeded all implementation metrics, improved revenue of territory on a quarterly basis, and led or contributed to ad-hoc projects as necessary.• Collaborated across internal departments such as XML, finance, and customer service to further optimize and grow the relationship with hotel partners.

Successfully recruited, trained, and managed a sales team of up to six agents in a highvolume inbound call environmentStrategically implemented revenue controls for more than 30 hotel properties within theCentral Reservations Point of Sale and ExtranetLeveraged professional connections with hotel managers to secure exclusive rates andpromotions for the company maximizing revenue for both the hotel and Central ReservationsDeveloped new metrics to evaluate staff performance to increase individual agent sales,effectively staff for peak booking windows, and define areas for growthCollaborated with general manger and accounting team to develop packaging andadvertising, staff incentives, and company strategy

Jackson, Wy

Planned and managed all-inclusive vacation packages for guests from around the country and worldwideYearly sales over $1,000,000 by 2014Actively looked for up and cross sell opportunities with a focus on conversion

Managed inventory and pricing on all web channels including Expedia, Travelocity, Orbitz,and hotel's booking engineSupervised evening front desk operations including check-in, walk-in pricing, staff and guest relations and basic hotel maintenanceWorked closely with general manager and hotel owner to decide on seasonal rate strategies