Andrew Campling Email & Phone Number

Las Vegas, Nevada Area

• Installs and configures SQL databases for ATM/ticketing kiosk connectivity and monitoring
• Troubleshoots, fixes, and maintains SQL existing databases via Microsoft SQL Server Management Studio when customers encounter issues with front-end software
• Assists customers with use of front-end kiosk monitoring software and generating reports for accounting and auditing purposes
• Investigates kiosk accounting variances via reports and log files, compiling findings with Excel
• Serves as point of contact for advanced hardware and software troubleshooting on kiosks for Field Service Technicians, Alerts Monitoring, and Tier I Support Operations
• Researches and documents new procedures to improve troubleshooting capabilities of Tier I Support Operations

Las Vegas, Nevada Area

• Served as the first line of support by phone or email for all technical issues reported by properties that use Everi-supplied machines, hardware, and software
• Troubleshooted problems with cash advance software and associated hardware, including PIN pads (VeriFone and Ingenico), check readers, card readers, and printers
• Gathered information and creates cases for reported hardware failures, connectivity issues, and software errors with ATMs, kiosks, and electronic games
• Researched and wrote technical documentation for internal knowledgebase articles on troubleshooting and configuring cash advance software and VeriFones
• Monitored and reported on issues with networking equipment and gaming alerts when filling in for Alerts Monitoring team

Las Vegas, Nevada Area

• Registered and printed badges for exhibition attendees
• Served as customer support for any questions and concerns, including tech support for convention-specific mobile apps

Las Vegas, Nevada Area

• Assisted students with class objective to launch a balloon into near space, including design work and balloon payload preparation
• Led afternoon study sessions on material relevant to students’ coursework
• Lectured on HAM radio operation to prepare students for the HAM radio licensing exam

Bachelor Of Science (B.S.), Kinesiology And Exercise Science, 3.8

Activities and Societies: University Honors Program, Phi Kappa Phi Honor Society, Lambda Kappa Delta Honor SocietyStudied abroad in.

Education record

IT Desktop Support Bootcamp in partnership w/ McKinsey Social Initiative