Kiosk Support Operations Specialist Ii
Current- Installs and configures SQL databases for ATM/ticketing kiosk connectivity and monitoring
- Troubleshoots, fixes, and maintains SQL existing databases via Microsoft SQL Server Management Studio when customers encounter issues with front-end software
- Assists customers with use of front-end kiosk monitoring software and generating reports for accounting and auditing purposes
- Investigates kiosk accounting variances via reports and log files, compiling findings with Excel
- Serves as point of contact for advanced hardware and software troubleshooting on kiosks for Field Service Technicians, Alerts Monitoring, and Tier I Support Operations
- Researches and documents new procedures to improve troubleshooting capabilities of Tier I Support Operations