Andrew Campling Email & Phone Number

Las Vegas, Nevada Area

• Installs and configures SQL databases for ATM/ticketing kiosk connectivity and monitoring• Troubleshoots, fixes, and maintains SQL existing databases via Microsoft SQL Server Management Studio when customers encounter issues with front-end software• Assists customers with use of front-end kiosk monitoring software and generating reports for accounting and auditing purposes• Investigates kiosk accounting variances via reports and log files, compiling findings with Excel• Serves as point of contact for advanced hardware and software troubleshooting on kiosks for Field Service Technicians, Alerts Monitoring, and Tier I Support Operations• Researches and documents new procedures to improve troubleshooting capabilities of Tier I Support Operations• Receives escalations and coordinates directly with Escalation Management team for high-priority issues• Plans and conducts training for new Support Operations employees• Provides off-hours support via on-call schedule

Las Vegas, Nevada Area

• Served as the first line of support by phone or email for all technical issues reported by properties that use Everi-supplied machines, hardware, and software• Troubleshooted problems with cash advance software and associated hardware, including PIN pads (VeriFone and Ingenico), check readers, card readers, and printers• Gathered information and creates cases for reported hardware failures, connectivity issues, and software errors with ATMs, kiosks, and electronic games• Researched and wrote technical documentation for internal knowledgebase articles on troubleshooting and configuring cash advance software and VeriFones• Monitored and reported on issues with networking equipment and gaming alerts when filling in for Alerts Monitoring team

Las Vegas, Nevada Area

• Registered and printed badges for exhibition attendees• Served as customer support for any questions and concerns, including tech support for convention-specific mobile apps

Las Vegas, Nevada Area

• Assisted students with class objective to launch a balloon into near space, including design work and balloon payload preparation• Led afternoon study sessions on material relevant to students’ coursework• Lectured on HAM radio operation to prepare students for the HAM radio licensing exam

Bachelor Of Science (B.S.), Kinesiology And Exercise Science, 3.8

Activities and Societies: University Honors Program, Phi Kappa Phi Honor Society, Lambda Kappa Delta Honor SocietyStudied abroad.

Education record

IT Desktop Support Bootcamp in partnership w/ McKinsey Social Initiative