Andrew Dutton Email & Phone Number

Reading, United Kingdom

Leading for Network Rail in the performance task force. Delivering improved service to all stakeholders, including passengers, through clear analysis, observation and feedback. Delivering immediate improvement action both in the trainplan and in business practice at the operational delivery level. Implementing lasting change in performance management.

Croydon, United Kingdom

I created a culture of honesty, understanding and respect throughout the whole operations team. I personally drove this culture change, leading by example and gaining the trust of my team by demonstrating the related benefits and building stronger relationships across the business as a result.I delivered performance improvement initiatives through.

London, United Kingdom

I reformed the culture and structure of Anglia Route Control. Working with trade union representatives, under collective bargaining arrangements, I reduced staff levels by 40% and by following careful organisational planning and strict people selection processes, and delivered savings of £1m per annum whilst not just maintaining but continually improving.

London, United Kingdom

I brought about renewed focus on safe, high quality, customer service delivery for the Great Eastern Area via a team of approximately 100 signallers and mobile operations managers. I introduced initiatives based around listening to and acting upon signaller feedback which produced useful improvement material, such as correcting timetable issues and small.

London

I created an enduring and strong relationship with my customer, based on my partnering and pragmatic approach to issues arising. I facilitated delivery of the trainplan via the negotiation of access rights and managing regulated incentive regimes effectively within budgetary constraints. I also led Network Rail’s involvement in the creation of the new.

Birmingham And London