Andrew Orr Email & Phone Number

Folsom, Ca, Us

• Core member of small team to successfully implement complex integration between Salesforce and ERP system (QAD) vastly improving customer experience and internal Customer Success team’s efficiency. Designated ERP subject matter expert and owner of ERP integration design, launch, and enhancement. Led design sessions with multiple business areas to collect and record business requirements and to ensure said requirements are met.• Production-Planning Execution functional lead on ERP implementation team working to shift business processes from legacy ERP to SAP. Conduct sessions with business users to gather requirements and identify processes eligible for improvement. Communicate functional requirements to technical team and work as liaison between business and development teams.• Build and implement domains in ERP system to help support international business growth. Work with various business groups (Finance, Production, Sales/Marketing, etc.) to determine the proper functionality needed for the build. • Communicate technical subject matter to non-technical business users to better their understanding of the ERP system and the related processes. Explain how data “travels” through the system so that users have a better understanding of the ERP systems triggers and processes.

• Support internal business users by providing information regarding basic ERP functionality and general ERP process knowledge. Triage incoming tickets and respond to requests/troubleshoot issues.• Work with database tables to construct reports for business users based on needs/requests. Build customizations when requests/needs exceed basic ERP functionality.

Reno, Nevada Area

• Successfully completed the bulk of a $1.6 million international business proposal in support of the Caltrain San Mateo tunnel electrification project. Collaborated with overseas suppliers to provide acomprehensive Statement of Work.• Created an email marketing campaign utilizing CRM analytical tools to identify sales opportunities. Used Adobe Illustrator to create product information documents to attach to the email campaign.• Sourced procurement websites to find leads for sales/marketing team. Responded to RFP/RFQs to acquire project details in order to relay needs to suppliers to determine the scope of the project.

Sparks, Nv

• Provided outstanding customer service by assisting an average of 30 customers daily in finding or selecting items, and provided recommendations to generate additional revenue• Conducted inventory analysis monthly