Andrew Phillips Email & Phone Number

Melbourne, Victoria, Australia

Plan, monitor and successful delivery of Projects/Programs from initiation to closure. Manage and review project proposal or plan to determine timeframe, funding limitations, procedures for accomplishing the project, staffing requirements, and allotment of available resources to various phases of projects.Utilise project and risk management methodologies, tools and scheduling for the successful coordination and delivery of projects. Coordinate Health Checks including detailed analysis… Show more Plan, monitor and successful delivery of Projects/Programs from initiation to closure. Manage and review project proposal or plan to determine timeframe, funding limitations, procedures for accomplishing the project, staffing requirements, and allotment of available resources to various phases of projects.Utilise project and risk management methodologies, tools and scheduling for the successful coordination and delivery of projects. Coordinate Health Checks including detailed analysis of impact to all stakeholder business, comparison against baseline of schedule, scope and finances, and Post Implementation Reviews. Show less

As a Customer Service Manager, my role sees me providing leadership, feedback and support to cabin crew. I have direct and overall accountability for service, safety, people leadership and performance management, ensuring crew are operating to the best of their ability. Some of my responsibilities induce: Direct report for flight attendants and customer service supervisor. While forming a chain of command, escalating incidents to the Captain, senior management, stakeholders and… Show more As a Customer Service Manager, my role sees me providing leadership, feedback and support to cabin crew. I have direct and overall accountability for service, safety, people leadership and performance management, ensuring crew are operating to the best of their ability. Some of my responsibilities induce: Direct report for flight attendants and customer service supervisor. While forming a chain of command, escalating incidents to the Captain, senior management, stakeholders and Integrated Operations Centre.Providing internal stakeholders and external clients with written reports, highlighting service failures, flight attendant performance, safety and injury occurrences and identified areas of improvement to policies and procedures.Demonstrated ability to manage employees on various enterprise agreements.Develop and mentor team member performance, provide feedback, resolve conflict and complete written performance reviews on individuals in line with HR training and standards of conduct. Escalating poor performance and misconduct to senior managers.Manage multiple stakeholders with differing priorities in a high-pressure, time-critical, changeable environment, resolving issues to ensure ‘business as usual' operation. Show less

In addition to my role as an Onboard Manager and a Learning and Development facilitator, I specialise in delivering training packages to all audiences, maximising learning outcomes in an adaptative positive working environment. Responsibilities include inducting new flight attendants, training newly promoted onboard managers, and ad hoc training. Assisted in developing award-winning training packages for Qantas Boeing 787 launch.

Melbourne, Australia

Key role in the success of Qantas International, a trusted member of the onboard management team. Strong focus on operational performance, time management and on-time performance for departures. Accountability for customer experience, making the moment and taking ownership of customer recovery. Responsible for cabin crew performance, the financial success of the business and the safety of customers, crew, and aircraft while exceeding business metrics.

Deliver consistent and exceptional service, demonstrating genuine care for customers, going broader than the role to meet customer needs and create positive memorable experiences for our customers whilst meeting relevant legislation, Qantas Policy, and service guidelines.

Adelaide Airport

Working closely with all Airport teams including, Qantas Lounges, Ramp Operations and airside teams to build closer working relationships and bridge communication gaps within the teams. Developed key operational communication material for Regional Operation teams and ports. Created engaging and interactive communication material for multiple departments.

Melbourne, Victoria, Australia