Andrew Stenberg Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Madison, Wisconsin, Us

In my role as Associate IT Project Manager, I empowered product teams to achieve goals within set parameters and efficiently fulfill business needs by fostering a culture of collaboration and unity as a dedicated team champion.Key Accomplishments:► Ensured project success and elevated team performance by increasing strong team cohesion, providing effective coaching services, promoting transparency, and addressing roadblocks throughout project life cycle as collaborative team player. ► Secured company over $600k in contracting fees by directing and completing various software replacement projects.

Madison, Wisconsin, Us

As Application Analyst, I championed user support excellence by resolving issues within application area and addressing broader concerns that impact various application teams. By overseeing designs, upgrades, and configurations of business systems, I drove continuous improvements and advancements across designated technology platforms.Key Accomplishments:► Conducted comprehensive impact analysis on proposed changes and meticulously built/tested system modifications related to performance enhancement opportunities within platform to boost system capabilities and meet evolving business needs.► Improved employee and customer experience by streamlining ticket submission process in request system.

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Here, I boosted information accessibility and communication capabilities within operational framework by administering multiple networking systems, such as Computer Aided Dispatch (CAD), E9-1-1 phone system, and Public Safety Answering Point (PSAP) recording systems. Using subject matter expertise and acting as a primary liaison for various vendors and municipal leaders, I addressed operational needs of public safety systems. Applying my key expertise, I assured enforcement of stringent security measures and protocols for PSAP Staff accessing sensitive personal information. Lastly, I exercised hands-on management to maintain effective cost control during consolidation of multiple Fire Departments. Key Accomplishments: ► Reduced 60% in required overtime hours for Dispatch Center by modernizing scheduling model using outstanding employee scheduling expertise.► Streamlined dispatch operations and fastened dispatch services/emergency responses by spearheading end-to-end installation of advanced hardware and software and upgrades of multiple vendor systems within Fire Departments as Project Manager.►Heightened systems performance and catalyzed recurring issues resolution by training and mentoring internal staff and external partners.►Ensured optimal integration tailored to precise call-taking practices of 911 Dispatchers by administering massive dataset of over 750,000 lines during protocol updates.►Deployed 21 new machines to Dispatch floor to ensure seamless execution of operations within center during COVID-19 pandemic.►Boosted overall efficiency and attained notable cost savings by supervising consolidation of multiple fire units into unified entity.►Navigated challenges, minimized impact, and increased operational resilience within dispatch center by formulating novel strategies.

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During this tenure, I optimized data tracking experiences and fortified overall efficiency of system by expertly managing critical system-wide functions and resolving intricate technology issues pertaining to County's public safety computer systems.Key Accomplishments: ► Minimized disruptions and upheld optimal operational continuity and in Dispatch Center throughout application upgrade process by formulating strategic plans using analytical mindset.► Led seamless upgrade of existing software and integration of cutting-edge software/applications using deep understanding of recent technology advancements.

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As Communications Center Supervisor, I delivered inclusive administrative support and valuable feedback to telecommunicators to drive continuous growth and improve team performance. By working closely with cross-functional teams, I evaluated multiple vendors' RFPs and proposed effective ideas for new radio/phone system implementation, impactful design changes, and successful execution.Key Accomplishments: ► Cultivated strong relationships with municipal departments, dispatch centers, and field supervisors within county to confirm best-in-class service delivery.► Guaranteed optimal performance, responsiveness, and efficiency in critical emergency response operations by supervising, and coaching 50 emergency telecommunicators.► Enhanced operational effectiveness by applying footprint construction changes within Dispatch Center and providing valuable insights into room layout and process efficiencies.►Monitored and updated staff schedules using advanced scheduling programs to maximize precision in payroll processing and assure optimal staffing within Department.►Headed all facets of hiring and training programs using unique people management skills to develop team of highly skilled professionals.►Enabled prompt response to multiple tactical and high-priority incidents by directing Incident Dispatch Team.►Demonstrated expertise in utilizing and training various systems, such as Intergraph CAD, Spillman CAD, Positron phone, Motorola Callworks phone, Motorola P25 radio console, Intellitime scheduling, and CVDS recording program.

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Eagan, Minnesota, Us

Eagan, Minnesota, Us

Troy, Mi, Us

Troy, Mi, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us