Andrew Wright Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

Responsible for the growth and retention of book of business in excess of $1M anually. Work closely with both the customer, and internal stakeholders to drive forward product requests, and ensure all barriers preventing success are removed.

Greater Seattle Area

- BUILT AND MAINTAINED RELATIONSHIPS WITH HIGH EARNING RESTAURANTS IN THE PORTLAND AND SEATTLE METRO AREAS. MANAGED A COMBINED $10,250,000.00 BOOK OF BUSINESS IN 2017. - RESPONSIBLE FOR WRITING QUARTERLY ACCOUNT PLANS IN WHICH I TOOK A DEEPER LOOK INTO THE HISTORY AND PERFORMANCE OF STRATEGIC ACCOUNTS, DEVELOPING A PLAN TO IMPROVE KEY METRICS. -AUTHORED MULTIPLE STRATEGY DOCUMENTS FOR THE METROS I HAVE BEEN RESPONSIBLE FOR. INVOLVED UNDERSTANDING THE TRENDS OF THE LOCATION, LEARNING ABOUT THE COMPETITION, AND DETERMINING CRITICAL YET ACHIEVABLE GOALS WITHIN THAT METRO. - RESPONSIBLE FOR WRITING QUARTERLY ACCOUNT PLANS IN WHICH I TOOK A DEEPER LOOK INTO THE HISTORY AND PERFORMANCE OF STRATEGIC ACCOUNTS, DEVELOPING A PLAN TO IMPROVE KEY METRICS.

Greater Seattle Area

- RESPONSIBLE FOR THE SUCCESS AND GROWTH OF ALL RESTAURANTS LAUNCHED ON AMAZON RESTAURANTS, WHILE ALSO ENSURING PROFITABILITY FOR AMAZON. - DEVELOPED ALL ONBOARDING COMMUNICATIONS SENT TO NEWLY LIVE RESTAURANTS, AS WELL AS THE CADENCE IN WHICH IT IS SENT. REGULARLY EVALUATE OPEN RATES AND EFFECTIVENESS OF MESSAGING- IDENTIFIED AND LED A PARTNERSHIP INITIATIVE WITH BREWERIES NATION WIDE, RESULTING IN THOUSANDS OF CUSTOMER IMPRESSIONS IN A PREVIOUSLY UNTAPPED MARKET SEGMENT. - CREATED A PROGRAMATICALLY FOCUSED TIERING SYSTEM THAT IDENTIFIES EARLY MERCHANT TRENDS AND REWARDS/COACHES BASED ON FINDINGS, ELIMINATING DOWN

Greater Seattle Area

- RESPONSIBLE FOR HANDLING INBOUND INQUIRIES FROM BUSINESS OWNERS, PROVIDING WHITE GLOVE CUSTOMER SERVICE IN REAL-TIME. - PLAYED A CRITICAL ROLE IN IDENTIFYING, ESTABLISHING, AND DOCUMENTING BEST PRACTICES FOR HANDLING MERCHANT FACING ISSUES, SOME OF WHICH ARE USED TO THIS DAY. - RECOGNIZED INEFFICIENCIES IN THE RESTAURANT ONBOARDING PROCESS AND SPENT CONSIDERABLE TIME OBSERVING VARIOUS TEAMS TO BETTER UNDERSTANDING THEIR WORKFLOWS. IDENTIFIED AREAS OF OPPORTUNITY IN THE ONBOARDING FLOW AND IMPLEMENTED CHANGES WHICH LED TO A MORE STREAMLINED EXPERIENCE.