Andy Burrows

Andy Burrows Email and Phone Number

IT and Telecoms Portfolio Management Office Manager @ Northern Powergrid
Newcastle upon Tyne, GB
Andy Burrows's Location
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
Andy Burrows's Contact Details

Andy Burrows personal email

n/a
About Andy Burrows

Experienced Operations & Project Manager working at Northern PowergridKey competencies:Financial planning and control, Programme Management Office leadership, Management Reports Lead, Project Management, programme assurance, business planning & budget control,Leadership, enjoys mentoring, coaching and influencing others by leading by example.Continuous Improvement & Business Process Re-engineeringKey stakeholder engagement / Matrix management, Customer Services, Asset Management.

Andy Burrows's Current Company Details
Northern Powergrid

Northern Powergrid

View
IT and Telecoms Portfolio Management Office Manager
Newcastle upon Tyne, GB
Website:
northernpowergrid.com
Employees:
1570
Andy Burrows Work Experience Details
  • Northern Powergrid
    It And Telecoms Portfolio Management Office Manager
    Northern Powergrid
    Newcastle Upon Tyne, Gb
    View
  • Northern Powergrid
    It & Telecoms Portfolio Management Office Manager
    Northern Powergrid Jan 2018 - Present
    Newcastle Upon Tyne, United Kingdom
    Part of the Enterprise Architecture and Delivery team. Governance oversight of dynamic range of IT projects and programmes (c £15m per annum). Project Governance Gateway - setting standards and holding PM's to account.
    View
  • Northern Powergrid
    Eam Spatial Project Office Manager
    Northern Powergrid Jan 2011 - Dec 2017
    Newcastle Upon Tyne, United Kingdom
    Implementation of a £30m+ project over 6 years to modernise the means by which records servicing electrical assets (63k substations / 60k miles of underground cables and overhead conductors) are displayed and maintained in a co-joined Oracle eAM / Oracle Spatial system. This is more than an IT project - it is a once in a generation opportunity to cleanse existing data, migrate it into a single system, harmonise operational practices and utilise hand held technology in the field to maintain the assets to the highest possible standards ensuring security to supplies.
    View
  • Ce Electric Uk
    Delivery Assurance Manager
    Ce Electric Uk Jan 2009 - Nov 2011
    Delivery Assurance Manager working within the Information Management team (part of the Asset Management directorate). Project Manager – Oracle, Enterprise Asset Management (EAM) Business case preparation. Project Lead – Investment Plan Monitoring and Control programme.
  • Rwe Npower
    Project Manager
    Rwe Npower 2007 - 2008
    Key stakeholder engagement and matrix management of resources tasked with the resolution of complex escalated data mismatches. Increased revenue by billing customers for energy (several £M) not previously accounted for and obtained compensation (several £M) associated with electricity (settlements) consumption error. Resolution of complex escalated data issues reduced data mismatches across a range of systems and processes and delivered enhanced operational efficiency. Nb this position was a secondment following redundancy of substantive role in Feb 07.
    View
  • Rwe Npower
    Electricity Hub Manager
    Rwe Npower 2000 - 2007
    Responsible for 2nd Line Support / Agent Performance Management and Reporting. Managed Escalation Service on behalf of Key stakeholders including the Change of Supply and Customer Billing functions. Resolution of complex “Data Flow” issues associated with annual churn of ~1.4M Change of Supply gain and loss transactions.Matrix management and coordination of internal and external service providers tasked with initiatives designed to reduce data mismatches, leading to continuous operational improvement & Compliance with industry targets and codes. Embedded a culture of strategic operations / business planning / cost vs benefit analysis and setting of realistic yet stretching targets across a wide range of disciplines.
    View
  • Northern Electric
    War Room Manager
    Northern Electric 1999 - 2000
    Centralised control and reporting function established following the deregulation of the domestic energy Supply market. Developed KPI reports and established 2nd line support and escalation services leading to a reduction in customer complaints. Key representative at senior, prioritisation & strategy meetings. Established confidence at senior management level in the control of E2E business processes.
    View
  • Northern Electric
    Project Coordinator
    Northern Electric 1994 - 1999
    Design specification, invitation to tender, competitive appraisal, contract award, installation, test, training and hand over of; two IVR systems, three Automatic Call Distribution systems, three Management Information Systems as well as numerous advanced telemarketing services to 3 X 200 seat call centres. Coordinated the upgrade of telephone and data services to 52 Northern Electric shops.Coordinated the changeover of companywide telephone system (3000+ extensions across 30+ sites).Clerk of works on 10 underground Perimeter Detection Security System's within substation compounds. “B” key authorised to work and supervise contractors working in high voltage substation compounds.
  • Northern Electric Telecoms
    Data Planning Engineer
    Northern Electric Telecoms 1991 - 1994
    Design, invitation to tender, competitive appraisal, contract award, coordination and installation of Ethernet Local area networks (2000+ data points across 20+ sites) as well as interconnection of sites using Wide area Router and X25 networks (utilising in house microwave and BT private circuits).
    View
  • Northern Electric Telecoms
    Telecoms System Maintenance Engineer
    Northern Electric Telecoms 1989 - 1991
    Diagnosis of telephony, data, SCADA, microwave, security and radio related faults. Coordination of fault repair using internal staff and external suppliers.
    View
  • Bt
    Technical Officer
    Bt 1980 - 1989
    Technical Officer (Telecoms engineer) Data & Fax installation & Private Services Control following 3 year technical apprenticeship.
    View

Andy Burrows Skills

Change Management Business Process Business Process Improvement Stakeholder Management Ms Project Performance Management Coaching Leadership Business Analysis Training Strategy Business Process Re Engineering Operations Management Business Transformation Prince2 Business Planning Telecommunications Continuous Improvement Program Management Data Migration Microsoft Project

Frequently Asked Questions about Andy Burrows

What company does Andy Burrows work for?

Andy Burrows works for Northern Powergrid

What is Andy Burrows's role at the current company?

Andy Burrows's current role is IT and Telecoms Portfolio Management Office Manager.

What is Andy Burrows's email address?

Andy Burrows's email address is an****@****ail.com

What skills is Andy Burrows known for?

Andy Burrows has skills like Change Management, Business Process, Business Process Improvement, Stakeholder Management, Ms Project, Performance Management, Coaching, Leadership, Business Analysis, Training, Strategy, Business Process Re Engineering.

Who are Andy Burrows's colleagues?

Andy Burrows's colleagues are Debbie Barker, Brian Paterson, Benjamin Gargett, Bob Uttley, Martin Murphy, Tabenda Kayani, Nicola Chipp.

Not the Andy Burrows you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.