Andy Currie Email and Phone Number

Responsible for managing the delivery of secure High Grade Messaging and Communications services provided by 16 Communication Centres to MOD customers across the UK, maritime mobile units and front line operational units. Responsible for of a delegated budget of approx £1.5M, the identification of improved ways of working, and realisation of in-year reductions in operating costs. Setting strategic direction as a member of the Management Board to identify opportunities to rationalise the number of Communication Centres while maintaining service delivery targets. Leading staff through significant change resulting in post reductions from proposed outsourcing to a delivery partner and changes in career direction. Collate performance information from two 24/7 Regional Fault Reporting & Help desks for inclusion against Key Performance Indicators in the higher level Balanced Scorecard. Identify and produce project plans for the implementation of technical solutions to increase automation of service delivery processes. Cement good working relationships with stakeholders, customers, and delivery partners to improve ways of working and continue to provide first class delivery service from established Centres of Excellence.

Responsible for the operational effectiveness, management, security and delivery of secure formal messaging services to MoD customers worldwide. Responsible for budgetary forecasting and management of resources to ensure value for money for defence. The day to day management of 10 Communication Centres across Scotland, Northern Ireland, and North England with a complement of tri-service military and civilian staff. Act as a focal point for customer management, continual business improvement and the retention of ISO 9001:2000 QMS and Investors in People accreditations. Responsible for the continuous review and exercise of business continuity plans throughout area of responsibility, Health & Safety focal point ensuring that risk assessments are carried out for all activities. Management of the tailored communication plan for the roll out of the Fault Reporting & Help Desk Single Point of Contact (SPOC) project in line with the ITIL model. Delegated authority for local financial purchases up to £5K per month ensuring correct financial accounting procedures and governance are followed. Completion of timely annual reviews of customer Service Level Agreements, Internal Business Agreements and Service Support agreements. Management of 24/7 Fault Reporting & Help Desk facility providing a one stop shop for the reporting, recording, management & resolution of all incidents within the area of responsibility. Act as area IT security officer, develop processes and procedures relating to physical, documentary & personal security in accordance with MOD security procedures, prepare for and host inspections and audits for all departmental areas, ensuring that the high level of professional standards are maintained.

To provide 24/7 technical support of telecommunications and IT equipment as part of a shift team, operation of 24/7 Regional Fault Reporting & Help Desk. Planning equipment maintenance schedules to minimize customer impact. Installation and set to work of urgent operational services to meet customer requirements. Provision of HF & UHF secure radio services to maritime customers, provision of VHF radio services to local users. Shift leader responsible for first line management and development of Communications Centre operating staff. Act as system administrator for department NT4 IT infrastructure, responsible for creation/deletion of user accounts, password resets, setting permissions. Responsible for fault diagnosis and repair on HMNB Clyde fibre optic infrastructure ensuring configuration control and health & safety procedures are strictly adhered to. Volunteered to create and publish operating procedures for fault reporting software which was adopted as a UK wide departmental quality document. Team leader on the technical refresh of Tandem mainframe upgrade, working closely with delivery partner team to achieve upgrade ahead of schedule with minimal problems reported.