Andy Tran Email & Phone Number

Los Angeles, California, United States

• Manage and maintain school community and principal relationships at over 10school sites and 3 school districts, boasting a 4.8/5 customer satisfaction rate.• Deliver exceptional professional development and 1:1 coaching to over 100 partnerteachers, training them to teach coding concepts to their students independently.• Compile data on Excel and Tableau to deliver quarterly data reports to school partnerson student proficiency data, student program interest, and teacher engagement • Planned and implemented customer support strategy utilizing Intercom to better handle incoming support requests from school partners and teachers, increasingoverall engagement by 7% in less than a month.

Greater Los Angeles Area

• Increased customer satisfaction rate from 76% to 96% in 6 months through oversight,training, and leadership of a team of over 30 math tutors.• Devised and created onboarding and hiring process for tutors, and frequentlypresented on best practices, payments, scheduling, & technical requirements.• Supported over 70 app updates by analyzing performance data and conducting focusgroups with key stakeholders that informed critical product development decisions. • Managed an operating budget of over $750,000 between staff salaries,marketing campaigns, software licenses, and various company expenditures.

Greater Los Angeles Area

• Maintained school database utilizing a Student Information System including butnot limited to enrollment, scheduling, demographics, behavior, staff, and grades. • Trained staff members to utilize data in instructional and administrative capacities,encouraging informed decision-making that is guided by accurate student data.• Created dashboards that tracked student attendance, grades, behavior, and promotioncriteria for stakeholders including administrators, teachers, counselors, and parents.

Santa Monica

• Pioneered and led Student Campus Partner program, working with over 60students at 20+ schools in Los Angeles to devise and execute marketing strategies.• Provided customer service and technical support using an internal customer managementsystem for a network of over 240 students, tutors, and parents in the Los Angeles area. • Secured over $1 million of fundraising cumulatively by assisting CEO withpresentations, reports, and stategies for pitching to advisors and investors.

Ucla

Los Angeles

Los Angeles

Los Angeles

Los Angeles

Los Angeles

Santa Monica

Certificate, Data Analytics

Functional mastery in Excel, PostgreSQL, Tableau, & Python

Bachelor’S Degree, Communications

Activities and Societies: Residential Life, USAC Election Board (Student Government Elections), USAC Office of the President (Student.