Prepare and mail post cards for all references. Send all letters and notices as appropriate for Defaults or Right to Redeem.Process Lien Applications. Conduct courtesy calls to customers that are repo accounts, paid off accounts, upcoming accounts, and past due accounts. Conduct bank call to confirm sufficient balances. Contact Hot Leads from prior night.

Manage a team to execute daily sales, marketing and customer service expectations.Improved location from bottom to top 3 in 3 months by revamping sales and customer service strategies.Recognized as Top Performer for attaining #1 location in operation profit for multiple consecutive months.Cultivate relationships between target accounts and team to gain accounts.

Maintained accountsProvided excellent customer service Top performer in tire sales 8 consist months

Managed a team of 50+ employees to execute daily sales and customer service expectations.Evaluated monthly Profit & Loss statement to exact performance. Managed daily sales and operation system. During tenure was selected top 6 to oversee region's largest rental operation at the Fort Lauderdale Airport from 2006 to 2009 where we outperformed peers by posting 125% revenue growth and earning #2 national ranking in operating profit amongst all airports.

I was responsible for assisting with the successful completion of daily shift requirements and the day to day operations of the front desk, bellstand, and concierge lounge. My job was to ensure that customer satisfaction was at its highest and that my coworkers were delivering excellent customer service. I handled complaints and solved guest opportunities. I supervise same day sellling procedures to maximize revenue and property occupancy. I helped handled payroll i was a coach, counselor, and trainer for the department and went above and beyond to ensure the moral of the department was great. I was also a member of the Spirit to Serve Team.