At RSM US LLP, my role as IT Delivery Manager and CDI Leader encompasses the advancement of our global IT services, with a focus on the ServiceNow platform. My tenure has been marked by a commitment to optimizing delivery processes, enhancing team leadership, and ensuring the alignment of IT goals with the firm's strategic direction.The skills I've honed include team development, distributed team management, and mental health support, which are critical in fostering the collaborative culture RSM values. Our efforts have not only streamlined operations but also amplified the satisfaction and engagement of both internal clients and stakeholders, solidifying RSM's position as a leader in professional services.