Hard work, innovation, focus and great success has seen FourNet grow in both size and stature in recent years, gaining an enviable reputation as a market leader and innovator across all sectors. My role in Business Development and as Head of Client Services, has aided the continued growth of our enterprise customer base, managing relationships with some of FourNets largest clients in both private and public sector. A significant personal focus has been the development of the… Show more Hard work, innovation, focus and great success has seen FourNet grow in both size and stature in recent years, gaining an enviable reputation as a market leader and innovator across all sectors. My role in Business Development and as Head of Client Services, has aided the continued growth of our enterprise customer base, managing relationships with some of FourNets largest clients in both private and public sector. A significant personal focus has been the development of the Connecting Wales initiative, working closely with key members of Welsh Government. Connecting Wales is a framework which enables any Welsh public sector body to procure the latest communication, collaboration and contact centre capabilities via the cloud. Designed and built for Welsh Government within on our own Agile Cloud secure environment, Connecting Wales is a pioneering shared contact centre platform that provides access to multiple digital services that are both affordable and efficient, and handing Welsh citizens more control over the services they receive and access to the information they need.I have also worked closely with some leading privtae sector businesses, providing continuous support, development and thought leadership throughout their sales and customer service environments, helping them retain reliable, robust and flexible platforms, and to stay ahead of their competitors.Having worked within communications and contact centres for over 20 years, I have gained extensive experience, and a broad knowledge of technologies and customer contact/customer service strategies that enable me to provide impartial, considered and results driven guidance for my customers. I pride myself as having an open, friendly and committed approach to my role, and trust this reflects in my relationships with both customers and colleagues. Contact me at FourNet to see how can help your organisation achieve your strategic or transformation goals. Show less

My role as Account Director at 4net has been a blend of New Business Development, acquiring a wealth of new enterprise clients in both the public and private sector, and Account Development, assuring our reputed high standards are maintained and our existing customers expectations exceeded. These responsibilities demand my industry, market and technical knowledge is kept well up to date enabling me to give best advice, helping my customers make well informed decisions around maximising… Show more My role as Account Director at 4net has been a blend of New Business Development, acquiring a wealth of new enterprise clients in both the public and private sector, and Account Development, assuring our reputed high standards are maintained and our existing customers expectations exceeded. These responsibilities demand my industry, market and technical knowledge is kept well up to date enabling me to give best advice, helping my customers make well informed decisions around maximising their investments and strategic direction. Show less

Providing specialist telephony, Contact Centre and U/C skills in support of the Strategic Accounts sector in Vodafone Business Services, helping Corporate Account Development Managers deliver a broader range of Vodafone services to their customers.

Responsible for support, development and sales into both mobile and telephony based accounts throughout the UK.

Responsible for support, development and sales into telephony based accounts throughout the UK

Temporary role at the request of the MD and Chairman to help create and establish a new delivery division within Central.

Responsible for consistant service excellence to Centrals many customer across the UK, with circa 25 field based technical staff providing break fix and managed services for various telephony platforms inlcuding Philips, Toshiba, Panasonic, TIE, SDX, Avaya and Nortel.