Andy Gall Email & Phone Number

Minnesota, United States

As the technical lead for a Field Service-focused pod, I spearheaded the end-to-end Salesforce implementation for a major client, focusing on Salesforce Field Service. The project established a centralized set of business processes designed to streamline and unify the client’s operations, enabling seamless integration of future acquisitions. This role involved overseeing technical architecture, leading a team of consultants, and ensuring alignment with the client’s strategic goals.I continue to collaborate with clients to design and implement scalable, flexible solutions that optimize resource management, scheduling, and customer service processes. By leading the development of complex automations, data models, and integrations, I ensure that each solution aligns with the unique business needs of current and future clients. Balancing technical leadership with hands-on problem-solving, I drive operational efficiency and strategic growth through customized Salesforce Field Service implementations, positioning my clients for long-term success in a constantly evolving landscape.

Denver, Colorado

Directed intricate projects for notable clients such as Boston Scientific and Willscot Mobile Mini, leading the design of Salesforce Field Service solutions. At Boston Scientific, refined ServiceMax modules and user interfaces for ~1,000 users in a complex company-wide org. As the technical lead for Willscot Mobile Mini, guided a team of six developers in harmonizing two Salesforce instances for ~7,000 users, paving the way for streamlined business processes post-merger. Both roles primarily constituted a leadership/design role, but required stepping in as head developer for the more complicated Apex-related solutions.

Pleasanton, California

Distinguished as an Expert Services leader for major clients such as Mitsubishi, Agilent Technologies, and United Site Services. Most notably drove the Mitsubishi implementation onsite in Japan and Indonesia, focusing on contract and entitlement management for their extensive elevator and escalator install base. Overcame cultural and language barriers to formulate requirements and devise solutions adhering to strict national maintenance regulations. Utilized complex SFMs and Apex automations tailored for offline use in the ServiceMax mobile app. Overall success in these roles was recognized with the Pinnacle Award for top performers at ServiceMax.

Denver

Built a diverse portfolio serving high-profile clients like Goldman Sachs and Bio-Rad, honing skills through in-depth health checks and proofs of concept. Leveraged this expertise by later spearheading a major Field Service implementation for United Technologies Corp. This project necessitated innovative solutions to enhance offline functionality of the mobile app and extensive use of Salesforce Flows to minimize Apex customizations. Further utilized Salesforce and ServiceMax to devise comprehensive solutions in asset management, service contract lifecycle, entitlements, warranties, and inventory management.

Designed and implemented Salesforce and ServiceMax to allow Field Service department to proactively sell Service Contracts. Designed and built the company website and innovated a custom connector to provide internal document accessibility via the web and a custom Salesforce component, serving hundreds of users across the sales and service organizations. Designed a custom mapping component to visualize the company’s global install base.