Bobby B. Email & Phone Number

United States

United States

United States

Cirrius Solutions | 5X Salesforce Certified | Trailhead Ranger | U.S. Marine Corps Veteran

Rio Rancho, New Mexico, United States

Albuquerque, New Mexico

 Establish and maintain relationships in a customer-facing role Design, implement, and maintain systems to meet customer business requirements Lead requirements gathering sessions  Lead or collaborate in project teams, while adapting to changing timelines and priorities  Successfully respond to and resolve service escalations to meet customer expectations Use critical thinking to research and resolve complex issues Design and implement end-user acceptance testing and provide post-implementation support Develop training plan content and deliver training for end users at all levels in formal groups or individual sessions Document system technical designs and diagrams for technical support teams and customers Continually learn new products to stay current with emerging technologies

Birmingham, Alabama Area

 Establish relationships with customers Communicate with teams on upcoming projects and system maintenance activities Gather requirements for system changes Implement and maintain telecommunications systems to meet customer expectations Provide post-implementation support for telecommunications system changes and upgrades Promptly respond to and resolve service requests Research and resolve complex issues Continually learn new products to stay current with emerging technologies

Served five years with distinction as a COMSEC equipment technician, mastering a variety of communications and test equipment. Supervisory duties included training and support, scheduling and planning, worker evaluation.