Key Account Manager
Current• Manage and control the day-to-day service delivery attributable to a portfolio of outsourced fleet management and leasing contracts across the private, public and not-for-profit sectors, with fleet sizes ranging from 50 vehicles to over 1,000, including passenger vehicles, LCVs and HGVs• Provide support and advise the account management team in delivering the services and associated SLAs to the client base, contributing to a client retention rate of 90%+• Cultivate multiple relationships within client organisations with decision makers and influencers at senior, board level through to the driver level• Manage the production and delivery of comprehensive fleet management reports and contract performance data and review meetings to the client base• Proactively advise and communicate with each client on areas of fleet management best practices including cost reduction and fleet availability• Identify, evaluate and implement opportunities for service delivery improvements into the client base• Utilise the support of the wider business departments in optimising high levels of service delivery• Maximise contract revenues and margins within the existing scope of services provided to each client• Responsible for compiling, managing and delivering contract retention and extension bids within the portfolio• Identify, promote and close opportunities for maximising profitability via the provision of additional services and products into the client base• Forecast, monitor, evaluate and report on performance and management of each contract within the portfolio and provide regular updates to the Director of Client Management
