🛡️ Andy Thompson, Cissp, Gpen 🛡️ Email & Phone Number

Newton, Ma, Us

Newton, Ma, Us

Newton, Ma, Us

• Conduct and ensure success of customer deployments as well as POCs. • Provide guidance on variety of privileged account security topics.• Assist variety of customers across all North America focusing mostly on the South West region.• Consult with customers on how to mitigate risk to critical IT assets.• Teach industry standards and foster best practices in the privileged account space.• Alert and educate on common attack vectors being exploited by both hacking groups and company insiders.• Enable customers to fully implement key CyberArk solutions to solve security problems and take a proactive stance against threats to the organization.• "Multiple hats" performance with ability to provide technical advice, deliver professional services or break/fix support on as-needed basis.

Richardson, Texas, Us

• Skillset spanning across 4 teams (Windows, VMware, SAP BASIS, & UNIX Infrastructure)• Deployed hundreds of servers through multiple deployment methods.• Oversaw window 7 desktop image, software catalog, application packaging, and rollout globally. • Deployed and upgraded multiple systems globally. • Actively involved in implementing Fossil's first Disaster Recovery plan and two data center moves. • Helped convert physical infrastructure to 95% virtual. • Architected storage policies and data migrations for data retention and backup & restore procedures. • Production support across multiple systems and infrastructures.

• Managed Active Directory, Exchange, QuickBooks, and file servers at the corporate office. • Managed and supported POS systems (Aloha POS) in restaurants across the United States. • Created and maintained multiple websites, social media, and omni-channel marketing campaigns. • Trained and supported corporate end users and restaurant management staff. • Built and installed multiple POS systems as part of new store roll-outs. • 24/7 Production support.

Dallas, Texas, Us

• One of the first in the nation to leverage hand-held devices for point of sale. • Managed and supported POS systems (Aloha POS) in restaurants across the United States.• Trained and supported corporate end users and restaurant management staff. • Built and installed multiple POS and Digital Display systems as part of new theater roll-outs. • 24/7 Production support.• Managed file servers & Ticketing Systems in multiple retail locations.

Round Rock, Texas, Us

• Worked on multi-account IT helpdesk for national hospital chains. • Resolved issues via phone & remote support with a 90% first call rate. • Active Directory management of Users/Computers and Security Groups. • Transferred on-site to different accounts across the United States to bring SLA’s to acceptable levels. • Facilitated training and deployment of application go-lives. • Generated statistical reports of call information. • Created Knowledge Based Articles, FAQ’s, and other technical documentation. • Managed employee’s duties and responsibilities.

• Designed and maintained dozens of ecommerce sites using in-house developed code. • Systems administration of local machines, file servers, and point of sale systems. • Provided desktop, phone and remote support to corporate users and retail locations.

Washington, Dc, Us

• 6 month contract with the Comptroller of the Currency, US Treasury Dept. • Rolled out new hardware to 12 district offices across the United States. • Provided desktop support, phone, and remote support. • Performed client software installations, data backup/restores, and data & email migrations.