🛡️ Andy Thompson, Cissp, Gpen 🛡️ Email & Phone Number

Newton, MA, US

Newton, MA, US

Newton, MA, US

• Conduct and ensure success of customer deployments as well as POCs.
• Provide guidance on variety of privileged account security topics.
• Assist variety of customers across all North America focusing mostly on the South West region.
• Consult with customers on how to mitigate risk to critical IT assets.
• Teach industry standards and foster best practices in the privileged account space.
• Alert and educate on common attack vectors being exploited by both hacking groups and company insiders.

Richardson, Texas, US

• Skillset spanning across 4 teams (Windows, VMware, SAP BASIS, & UNIX Infrastructure)
• Deployed hundreds of servers through multiple deployment methods.
• Oversaw window 7 desktop image, software catalog, application packaging, and rollout globally.
• Deployed and upgraded multiple systems globally.
• Actively involved in implementing Fossil's first Disaster Recovery plan and two data center moves.
• Helped convert physical infrastructure to 95% virtual.

• Managed Active Directory, Exchange, QuickBooks, and file servers at the corporate office.
• Managed and supported POS systems (Aloha POS) in restaurants across the United States.
• Created and maintained multiple websites, social media, and omni-channel marketing campaigns.
• Trained and supported corporate end users and restaurant management staff.
• Built and installed multiple POS systems as part of new store roll-outs.
• 24/7 Production support.

Dallas, Texas, US

• One of the first in the nation to leverage hand-held devices for point of sale.
• Managed and supported POS systems (Aloha POS) in restaurants across the United States.
• Trained and supported corporate end users and restaurant management staff.
• Built and installed multiple POS and Digital Display systems as part of new theater roll-outs.
• 24/7 Production support.
• Managed file servers & Ticketing Systems in multiple retail locations.

Round Rock, Texas, US

• Worked on multi-account IT helpdesk for national hospital chains.
• Resolved issues via phone & remote support with a 90% first call rate.
• Active Directory management of Users/Computers and Security Groups.
• Transferred on-site to different accounts across the United States to bring SLA’s to acceptable levels.
• Facilitated training and deployment of application go-lives.
• Generated statistical reports of call information.

• Designed and maintained dozens of ecommerce sites using in-house developed code.
• Systems administration of local machines, file servers, and point of sale systems.
• Provided desktop, phone and remote support to corporate users and retail locations.

Washington, DC, US

• 6 month contract with the Comptroller of the Currency, US Treasury Dept.
• Rolled out new hardware to 12 district offices across the United States.
• Provided desktop support, phone, and remote support.
• Performed client software installations, data backup/restores, and data & email migrations.